Zeola Douglas
FORT WORTH,TX
Summary
Detail-oriented Medical Receptionist with 20-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Texas Health Family Care
Fort Worth, TX
12.2007 - Current
- Greeted patients, verified insurance information and collected copays.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Education
Degree in Medical Assisting - Medical Assisting
Remington College
Fort Worth, TX12.2000
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
Tempe, AZSkills
- Insurance Verification
- Payment Collection
- Medical Terminology
- Appointment Scheduling
- Co-Payment Collection
- Proficient in EPIC/Microsoft
- Patient Callbacks
- Electronic Medical Records
- Front Desk Operations
- Billing Support
Timeline
Medical Receptionist
Texas Health Family Care
12.2007 - Current
Degree in Medical Assisting - Medical Assisting
Remington College
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
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