Deborah Rolfe
El Cajon,CA
Summary
With over 20 years of experience in a fast-paced Emergency Department setting, I have developed strong attention to detail and exceptional communication skills. My ability to effectively handle multiple tasks in stressful environments has been proven time and again. I thrive in busy environments, quickly adapting and contributing to team success. While continuing to grow professionally, I am eager to further develop my skills and knowledge in the medical field. Seeking a challenging career that pushes me to excel and allows me to make a meaningful impact.
Overview
29
29
years of professional experience
Work History
EMERGENCY DEPARTMENT UNIT SECRETARY
UC San Diego Health
2016.06 - 2026.05
- Provide assistance to nurses and doctors with paging and contacting specialty providers for patient care.
- Liaison between lab and nurses ensuring critical results are addressed timely and accurately.
- Answer multiple phone lines promptly and professionally while routing calls appropriately within the department and facility.
- Utilized strong organizational skills to manage patient records and coordinate transfers to receiving facilities.
- Collaborate closely with Nursing Supervisor and Transfer Center to ensure proper documentation is ready for incoming and outgoing transfers.
- Coordinated daily with the staffing department to manage personnel needs for ED hold patients.
- Liaised with staffing office to ensure optimal nurse-to-patient ratios for Emergency Department boarders.
- Utilized EPIC to monitor ED hold counts and communicate department volumes to staffing office to anticipate and secure necessary shift coverage.
- Maintain accurate documentation of patient information while ensuring compliance with HIPAA regulations.
- Exceptional customer service skills to provide support for patients, families, and medical staff in the Emergency Department and throughout the hospital.
- Perform various clerical and administrative functions, such as obtaining medical records, scanning, medical equipment work orders, etc.
- Verified schedule accuracy with the scheduling committee, balancing staff inputs with departmental needs and organizational scheduling rules.
- Train new staff members.
EMERGENCY DEPARTMENT PATIENT ACCESS HA III
UC San Diego Health
2009.01 - 2016.06
- Responsible for registering patients, efficiently and accurately collecting patient demographics and insurance information.
- Obtained insurance eligibility and secured payment for co-pays and deposits for self pay patients.
- Responsible for obtaining pre-authorization for out of network Inpatient Admissions.
- Ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to patients, visitors and staff.
- Coordinated daily with admissions supervisor to identify immediate morning coverage gaps and allocate personnel to critical areas of need.
- Managed and maintained night shift personnel schedules, ensuring complete coverage and strict adherence to policy guidelines.
- Floated to alternative departments during critical staffing shortages to support operational and patient needs.
- Train new employees.
OUT PATIENT REGISTRAR/VERIFIER HAIII
UC San Diego Health
2007.07 - 2009.01
- Updated patient demographic information on an ongoing basis as necessary.
- Performed daily audits of registrations for accuracy and completeness prior to submitting them for processing.
- Scheduled appointments for follow-up visits and additional tests and procedures.
- Interpreted insurance benefits for patients prior to services being rendered.
- Developed and maintained excellent customer service skills while interacting with patients and visitors.
- Maintained current knowledge of insurance companies' requirements regarding pre-certification processes.
- Responded promptly to inquiries from patients or their families regarding their financial obligations.
- Scanned insurance cards, lab requisitions and other documents into intake system for processing.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Coordinated closely with leadership to asses off-site clinic requirements and allocate personnel to meet next-day staffing demands.
- Administered and maintained staff schedule for Internal Medicine and Family Medicine clinics.
- Developed and maintained excellent customer service skills while interacting with patients and visitors.
- Adhered to federal HIPAA regulations when handling confidential information related to patient care.
- Float to off-site clinics for staffing needs.
- Trained new employees.
Emergency Room Admitting Clerk
Bear Valley Community Hospital
2002.07 - 2008.03
- Managed registration and admission process for Emergency and Surgery services, ensuring accurate data entry and compliance with hospital protocols.
- Verified patient details, insurance coverage and collected co-pays.
- Facilitate transfers for higher level of care.
- Coordinate EMS and Mercy Air transports.
- Assist with CPR notes.
- Operated emergency dispatch radio system for incoming EMS.
- Coordinated daily on-call schedules for hospital staff.
- Activated on-call personnel to fulfill emergency staffing needs and shift coverage.
- Managed schedule for emergency department clerical staff.
- Organized, filed and retrieved patient medical records.
- Coordinated department supply orders.
- PBX operator as needed.
- Interview and train new employees.
- Established connections with law enforcement for jail checks.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Front Desk Assistant
The Grey Squirrel Resort
1997.10 - 2002.07
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Provided information on resort amenities and local attractions, enhancing guest satisfaction.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported maintenance problems to appropriate personnel for immediate remediation.
- Oversaw resort housekeeping schedule, strategically adjusting staff coverage to match fluctuating occupancy levels and peak seasonal demands.
- Scheduled and deployed staff to high-priority areas of the resort to meet real-time operational needs.
- Coordinated with on-call night maintenance personnel to ensure rapid response to emergent after-hours facility needs.
- Developed and maintained positive relationships with guests for satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Big Bear High School
Big Bear Lake, CA2000-06
Skills
- Patient registration expertise
- Insurance verification
- Cash handling
- Medical terminology
- Customer service
- Employee scheduling
- Scheduling appointments
- HIPAA compliance
Timeline
EMERGENCY DEPARTMENT UNIT SECRETARY
UC San Diego Health
2016.06 - 2026.05
EMERGENCY DEPARTMENT PATIENT ACCESS HA III
UC San Diego Health
2009.01 - 2016.06
OUT PATIENT REGISTRAR/VERIFIER HAIII
UC San Diego Health
2007.07 - 2009.01
Emergency Room Admitting Clerk
Bear Valley Community Hospital
2002.07 - 2008.03
Front Desk Assistant
The Grey Squirrel Resort
1997.10 - 2002.07
HIGH SCHOOL DIPLOMA -
Big Bear High School