Deborah Ross
Jonesport,ME
Summary
Versatile and professional dedicated employee with a wide variety of experience who is centered on managing the administrative and clerical aspects of patient interaction, from scheduling appointments to handling inquiries and processing information.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Tax Professional
H&R Block
02.2026 - Current
- Guided clients in understanding tax implications of financial decisions, providing tailored advice to optimize tax outcomes.
- Reviewed client documentation to identify and maximize potential deductions and credits, ensuring comprehensive tax benefits.
- Prepared tax returns for individual clients, ensuring compliance with federal and state regulations.
- Leveraged H&R Block software to enhance accuracy in tax preparation and improve overall workflow efficiency.
Department Manager
Hamilton Marine
03.2017 - 11.2023
- Oversaw inventory management, maintaining optimal stock levels and reducing waste and losses from shrinkage and obsolescence.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Led daily operations, ensuring compliance with safety standards and company policies.
- Coordinated staff training programs, enhancing team skills and supporting operational efficiency.
- Fostered a collaborative work environment, mentoring junior employees in best practices.
- Enhanced customer satisfaction through attentive service, prompt issue resolution, and ongoing process improvements.
Pharmacy Technician
Rite Aide Pharmacy
11.2014 - 02.2017
- Processed and dispensed medications accurately, adhering to safety protocols and pharmacy regulations.
- Assisted pharmacists in patient consultations, providing information on medication usage and side effects.
- Collaborated with healthcare providers to resolve medication-related issues, improving patient outcomes through effective communication.
- Streamlined pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Managed inventory levels to ensure medication availability through regular stock assessments and timely reordering.
- Organized and labeled medication inventory in pharmacy, ensuring accurate tracking and easy access. to keep accurate records.
- Oversaw daily operations, ensuring compliance with health regulations and maintaining high-quality service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Medical Coding -
Coding Clarified (AAPC)
At Home2025
High School Diploma -
S.H. Rider High School
Wichita Falls, TX05-1985
Skills
- Medical insurance
- Insurance verification
- HIPAA compliance
- Data protection
- Customer relationship management
- Data entry proficiency
- Attention to detail
- Payment collection
- Appointment confirmation
- Problem solving
- Effective communication
- Time management
- Phone etiquette
- HIPAA compliance
Certification
Pharmacy Technician Certification
Medical Coding Certification
Languages
English (Fluent)
Hobbies and Interests
Swimming, photography and traveling
Timeline
Tax Professional
H&R Block
02.2026 - Current
Department Manager
Hamilton Marine
03.2017 - 11.2023
Pharmacy Technician
Rite Aide Pharmacy
11.2014 - 02.2017
Medical Coding -
Coding Clarified (AAPC)
High School Diploma -
S.H. Rider High School