Deborah Shands-Lee
CHARLOTTE,NC
Summary
Customer-oriented [Account Executive] successful at troubleshooting and handling customer support issues in a timely manner. Energetic [Insurance Producer] with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Overview
1
1
year of professional experience
Work History
Account Executive
connextions/United Health Care
Charlotte, NC
09.2012 - 12.2012
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
Insurance Producer
connextions/united healthcare
Charlotte, NC
09.2011 - 12.2011
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma - academic
dinwiddie senior high
Dinwiddie, 23841, VA1976
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- Completed telephone training seminar
- Completed telephone training seminar
- Customer service award
- Budgeting expertise
- Persuasive speaker
- Strong problem solving aptitude
Dependable,professional and goal oriented.
I have been in the work place for over 30 years.I give my very best at every employment I have held.
Timeline
Account Executive
connextions/United Health Care
09.2012 - 12.2012
Insurance Producer
connextions/united healthcare
09.2011 - 12.2011
High School Diploma - academic
dinwiddie senior high
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