Deborah Shavers
Pensacola Beach,FL
Summary
At CEFCO, excelled as a Customer Service Representative by leveraging exceptional active listening and data entry skills to manage high call volumes, significantly enhancing customer satisfaction and loyalty. Demonstrated a unique ability to foster client relationships, ensuring repeat business through empathetic service and efficient problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CEFCO
08.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Store maintenance
Timeline
Customer Service Representative
CEFCO
08.2023 - Current
High School Diploma -
Pensacola High School
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