- Dancing, cooking, baking & music
Dana Tancini
Pottstown,PA
Summary
I have strong customer service and communication skills. I excel in time management and multitasking to achieve accurate task completion. While I thrive in a team environment, I am self-motivated. Proficient in MS Word, Excel, and Access. Expertise in using AETNA internal systems such as Rumba screens for PERS, CCI, AAS for HMO and Traditional Products, IOP, PSA, Bswift, Salesforce, Toolkit, BAES, and Producer World for Broker access.
Overview
23
23
years of professional experience
Work History
Implementation Consultant
Aetna Inc
01.2003 - Current
- I analyze products requested by customer to ensure they are supported by Aetna and that solutions are in place to support non-standard requests
- Consult with internal constituents regarding new business, revision activity, and plan designs
- Research, respond and provide alternatives to inquiries from internal constituents to meet expectations
- Ensure products/services align with customer’s requirements
- Review benefits to ensure compliance with Aetna in response to State and Federal legislative mandates
- Communicate and validate detailed account structure, benefit and financial customer information
- Utilize and interpret online resources to understand customer’s account structure and benefits
- Monitor reports to address issues timely and accurately
- Set-up of the installation of assigned accounts in Aetna Systems guided by state and federal legislative mandates meeting deadlines for production of various products and services
- Installed contracted rates and members through AAS
- Created base controls and structure for AETNA Advantage Individual Open Choice and Dental products
- Manage projects such as Broker Direct access, Term Documents workflow, Standard Style of coding
- Updated data in Bswift to allow members to process enrollment changes
Office Assistant
Aetna
09.2001 - 01.2003
- Key Plan Benefit Consultant
- Bind contracts for HMO products
- Respond to Plan Sponsor inquiries
- Process Group Cancellations
Education
High School Diploma - General Studies
Kennedy-Kenrick Catholic High School
Norristown, PA06.1999
Skills
- Data migration
- Customer support
- Issue resolution
- Reporting and documentation
- Communication and collaboration
Affiliations
- Zumba Instructor Network
Interests
Timeline
Implementation Consultant
Aetna Inc
01.2003 - Current
Office Assistant
Aetna
09.2001 - 01.2003
High School Diploma - General Studies
Kennedy-Kenrick Catholic High School
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