Deborah Stuke
Contoocook,NH
Summary
Dynamic professional with extensive experience in team leadership and staff training. Known for exceptional problem-solving and conflict resolution skills, contributing to improved service quality and a positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PSS Assistant Manager
Vail Resorts - Mount Sunapee
Newbury, NH
10.2024 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Collaborated with team members to optimize service delivery and enhance guest experiences.
- Implemented training programs for new staff, improving onboarding efficiency.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Analyzed guest feedback to identify areas for improvement and enhance overall service quality.
- Developed strong working relationships with staff, fostering a positive work environment.
Team Lead - PSS
Vail Resorts - Mount Sunapee
Newbury, NH
07.2023 - 10.2024
- Led team in daily operations, ensuring adherence to safety and service standards.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated scheduling and assignments to optimize workflow efficiency.
- Implemented process improvements that enhanced guest experiences and team performance.
PSS Advanced Agent
Vail Resorts - Mount Sunapee
Newbury, NH
11.2022 - 07.2023
- Assisted customers with ticketing and season pass inquiries, ensuring a seamless experience.
- Coordinated daily operations for guest services, enhancing overall satisfaction levels.
- Managed inventory of rental equipment, maintaining accurate records and availability.
Principal Designer
Light + Color
Manchester, NH
02.2008 - 12.2015
- Led design projects from concept through execution, ensuring alignment with client vision and brand identity.
- Collaborated with cross-functional teams to integrate user feedback into design iterations and improve product usability.
- Mentored junior designers in best practices, fostering professional growth and enhancing team capabilities.
- Conducted market research to inform design trends and maintain competitive edge in the industry.
- Board Member DLFNE - Boston Based Lighting Designers
Education
Bachelor of Arts - Commercial Art & Design
Fayetteville State University
Fayetteville, NC05-1994
Associate of Arts - Interior Deisgn
Mount Ida
MA05-1985
Skills
- Customer service
- Problem-solving
- Staff training and development
- Conflict resolution
- Employee scheduling
- Team leadership
- Decision-making
Accomplishments
Epic Service Award
Certification
CLC (Certified Lighting Consultant)
Girl Scout Gold Award
Timeline
PSS Assistant Manager
Vail Resorts - Mount Sunapee
10.2024 - Current
Team Lead - PSS
Vail Resorts - Mount Sunapee
07.2023 - 10.2024
PSS Advanced Agent
Vail Resorts - Mount Sunapee
11.2022 - 07.2023
Principal Designer
Light + Color
02.2008 - 12.2015
Bachelor of Arts - Commercial Art & Design
Fayetteville State University
Associate of Arts - Interior Deisgn
Mount Ida