Deborah Torres-Quintero
Avon Park,FL
Overview
6
6
years of professional experience
Work History
Medical Bill Collector
MDS
Sebring, FL
03.2022 - 01.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated payment plans with delinquent customers when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Utility Clerk
City of Avon Park
Avon Park, FL
10.2021 - 01.2022
- Reviewed files, records and other documents to obtain information or respond to requests.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
Customer Service Cashier
Walmart
Avon Park, FL
10.2017 - 09.2021
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
GED -
University Heights High School
05-2014
Skills
- Debt collection techniques
- Assertiveness
- HIPAA compliance
- billing software
Timeline
Medical Bill Collector
MDS
03.2022 - 01.2024
Utility Clerk
City of Avon Park
10.2021 - 01.2022
Customer Service Cashier
Walmart
10.2017 - 09.2021
GED -
University Heights High School