Deborah Wagstaff
Administrative
Millersville,PA
Summary
Experienced professional with a strong background in project management, operations, and customer service. Seeking a challenging to leverage my proven abilities in customer engagement, sales, and attention to detail.
Overview
17
17
years of professional experience
Work History
Account Manager
Abacus Surfaces Inc
, PA
07.2022 - 04.2023
- Customized project plans to align with customer requirements, resulting in on-time and budget-compliant deliveries
- Oversaw project tasks, schedules, and resource allocation, ensuring consistent adherence to deadlines
- Provided regular status reports, facilitating proactive issue identification and resolution
- Proficiently managed QuickBooks responsibilities, ensuring accurate financial record-keeping.
Independent Project Manager
Wagstaff Relocation
01.2019 - 07.2022
- Successfully completed a comprehensive house remodel project
- Conducted extensive research to identify suitable living areas in PA, considering demographics and statistics
- Orchestrated the entire relocation process, including home purchase and hiring of moving services
- Coordinated transportation for son's school and extracurricular activities
- Engaged in community service activities, contributing to the local area.
Operations Manager
Comfort Services Inc
, SC
03.2006 - 12.2018
- Achieved substantial growth by cultivating a positive company culture and expanding residential HVAC services
- Developed operational procedures that lowered costs by 20% and improved overall efficiency
- Maintained a 98% customer satisfaction rating and received the prestigious Carrier Presidents Award
- Enhanced brand recognition by actively engaging with the industry and positioning the company as an HVAC expert
- Implemented quality control measures, reducing callbacks by 30% and elevating customer satisfaction.
Education
Bachelor of Science - Business Administration, Marketing/Management
University of South Carolina
Horticultural Design Certificate - undefined
Midlands Technical College
Christian Education Certificate - undefined
Columbia College
ServSafe Certification Pennsylvania - undefined
Skills
Customer ServiceProject ManagementAdministrationCommunicationVendor RelationsAttention to DetailEvent Planning
Trade requirements
Cost reviewing
New account creation
Complaint resolution
Sales expertise
Report preparation
Strategic sales knowledge
Timeline
Account Manager
Abacus Surfaces Inc
07.2022 - 04.2023
Independent Project Manager
Wagstaff Relocation
01.2019 - 07.2022
Operations Manager
Comfort Services Inc
03.2006 - 12.2018
Bachelor of Science - Business Administration, Marketing/Management
University of South Carolina
Horticultural Design Certificate - undefined
Midlands Technical College
Christian Education Certificate - undefined
Columbia College