Deborah Wagstaff
Administrative
Millersville,PA
Summary
Experienced professional with a strong background in project management, operations, and customer service. Seeking a challenging to leverage my proven abilities in customer engagement, sales, and attention to detail.
Overview
17
17
years of professional experience
Work History
Account Manager
Abacus Surfaces Inc
, PA
07.2022 - 04.2023
- Customized project plans to align with customer requirements, resulting in on-time and budget-compliant deliveries
- Oversaw project tasks, schedules, and resource allocation, ensuring consistent adherence to deadlines
- Provided regular status reports, facilitating proactive issue identification and resolution
- Proficiently managed QuickBooks responsibilities, ensuring accurate financial record-keeping.
Independent Project Manager
Wagstaff Relocation
01.2019 - 07.2022
- Successfully completed a comprehensive house remodel project
- Conducted extensive research to identify suitable living areas in PA, considering demographics and statistics
- Orchestrated the entire relocation process, including home purchase and hiring of moving services
- Coordinated transportation for son's school and extracurricular activities
- Engaged in community service activities, contributing to the local area.
Operations Manager
Comfort Services Inc
, SC
03.2006 - 12.2018
- Achieved substantial growth by cultivating a positive company culture and expanding residential HVAC services
- Developed operational procedures that lowered costs by 20% and improved overall efficiency
- Maintained a 98% customer satisfaction rating and received the prestigious Carrier Presidents Award
- Enhanced brand recognition by actively engaging with the industry and positioning the company as an HVAC expert
- Implemented quality control measures, reducing callbacks by 30% and elevating customer satisfaction.
Education
Bachelor of Science - Business Administration, Marketing/Management
University of South Carolina
Horticultural Design Certificate - undefined
Midlands Technical College
Christian Education Certificate - undefined
Columbia College
ServSafe Certification Pennsylvania - undefined
Skills
Customer Serviceundefined
Timeline
Account Manager
Abacus Surfaces Inc
07.2022 - 04.2023
Independent Project Manager
Wagstaff Relocation
01.2019 - 07.2022
Operations Manager
Comfort Services Inc
03.2006 - 12.2018
Bachelor of Science - Business Administration, Marketing/Management
University of South Carolina
Horticultural Design Certificate - undefined
Midlands Technical College
Christian Education Certificate - undefined
Columbia College