Deborah Wiley

• Assisted customers with inquiries and concerns via phone and email.
• Adapted quickly to new software systems for managing customer accounts.
• Maintained organized records of customer interactions for effective issue resolution.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved accounting, service and delivery concerns.
• Managed approximately 40 to 80 emails per day from customers, sales representatives and team members.

This employer was the same type of manufacturing company (printed folding cartons) as PaperWorks. Most all of my responsibilities and achievements parallel those listed under my PaperWorks position.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed rapport with customers through active listening skills, leading to positive feedback from clients.