Deborah Williams
North Little Rock,AR
Summary
Driven Administrative Office Manager and Skiptracer with proven expertise in database administration and relationship building. Excelled at Statewide Towing & Recovery by enhancing customer satisfaction and reducing overdue accounts. Skilled in policy modification and data retrieval, ensuring streamlined office operations and effective account management at Alert Recovery. Achieved significant improvements in document management and expense reporting processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Statewide Towing & Recovery
03.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
Skiptracer
Alert Recovery
10.2008 - 03.2019
- Worked accounts [Number] to [Number] days past due.
- Worked closely with repossession agents to coordinate activities.
- Identified best-known address to locate client's collateral or customer.
- Proactively monitored accounts and addressed various issues.
Education
High School Diploma -
American International School of London, England
London, England05.1985
Skills
- Database Administration
- Relationship Building
- Expense Reporting
- Policy and procedure modification
- Office Administration
- Document Management
- Data retrieval systems
Certification
Cars Certified
Camping, Fishing, horseback Riding, Jogging
My husband and I love to do all these activities on our time off, and enjoy taking our dog Tess with us everywhere we go
Timeline
Administrative Office Manager
Statewide Towing & Recovery
03.2019 - Current
Skiptracer
Alert Recovery
10.2008 - 03.2019
High School Diploma -
American International School of London, England
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