Deborah Wilson
New York
Summary
Dependable and hardworking professional with experience in customer service, transportation, custodial maintenance, and security operations. Strong communication, organizational, and problem-solving skills with the ability to work independently or as part of a team. Known for professionalism, reliability, and delivering excellent service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HRA
New York, NY
03.2022 - 12.2025
- Provided professional customer service to clients by answering questions, resolving concerns, and assisting with applications and benefits information.
- Assisted customers in person and over the phone while maintaining confidentiality and professionalism.
- Explained policies, procedures, and eligibility requirements clearly and accurately.
- Handled high-volume inquiries and documented customer interactions in a timely manner.
- Worked collaboratively with team members to ensure efficient service and customer satisfaction.
- Managed sensitive information with discretion and attention to detail.
- Demonstrated strong communication, problem-solving, and organizational skills in a fast-paced environment.
Janitor
NYCSSS
New York, NY
07.2018 - 02.2022
- Maintained cleanliness and sanitation of offices, classrooms, restrooms, and common areas.
- Performed sweeping, mopping, vacuuming, buffing, stripping, and waxing of floors.
- Collected and disposed of trash and recyclables while maintaining sanitary conditions.
- Moved equipment, furniture, and custodial supplies as needed.
- Restocked bathrooms and supply areas with sanitary products and cleaning materials.
Childcare Provider
Private Care
New York, NY
06.2012 - 11.2017
- Provided nurturing care and supervision to children, ensuring a safe and supportive environment.
- Developed individualized learning activities to promote cognitive and social development in young children.
- Implemented daily routines that enhanced children's physical and emotional well-being.
- Collaborated with parents to discuss children's progress and address any concerns or needs.
Education
High School Diploma -
Performance Conservatory High School
New York, NY06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Delivery & Transportation
- Cleaning & Maintenance
- Security Procedures
- Communication & Teamwork
- Time Management
- Problem Solving
Certification
- OSHA 30 & Flagger Certification
- Customer Service & Sales Certification
- Security Guard Certification (8-Hour & 16-Hour)
- F-02 Fire Guard Certification
- Valid Driver’s License
Timeline
Customer Service Representative
HRA
03.2022 - 12.2025
Janitor
NYCSSS
07.2018 - 02.2022
Childcare Provider
Private Care
06.2012 - 11.2017
High School Diploma -
Performance Conservatory High School