Deborah Witherspoon
Customer Service Representative
Rosamond,CA
Summary
Dynamic Manager Director with a proven track record at The Joy of Children Daycare, excelling in staff training and operations management. Expert in fostering relationships and enhancing child development programs, leading to improved learning outcomes. Skilled in decision-making and conflict resolution, driving team success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Manager Director
The Joy of Children Daycare
06.2019 - 08.2022
- Designed and executed educational programs to improve child development and learning outcomes.
- Led staff training initiatives to improve teaching methodologies and classroom management techniques.
- Oversaw daily operations, ensuring compliance with health and safety regulations in the daycare environment.
- Cultivated robust relationships with parents by addressing concerns and providing regular updates on child progress.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Sourced, assessed, and onboarded employees while establishing mentoring program to enhance feedback and engagement.
Sales Associate
Fred Meyer
02.2014 - 05.2019
- Guided customers in product selection and inquiries, elevating overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated point-of-sale systems efficiently, processing transactions with attention to detail.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Executed cash transactions with precision while complying with company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- addressed customer grievances swiftly leading to enhanced satisfaction ratings.
- Trained new associates on customer service protocols and operational procedures.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- prepared merchandise for sales floor through pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Walmart
02.2012 - 06.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new team members on store policies and customer service best practices.
- Responded to customer inquiries and resolved issues promptly, maintaining satisfaction.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
San Fernando High School
Pacoima, CA06.1977
Skills
Staff training and development
Operations management
Cross-functional team coordination
Organizational development
Decision-making
Customer service
Time management
Team leadership
Verbal and written communication
Relationship building
Work prioritization
Policy and procedure development
Conflict resolution
Recruiting and interviewing
Performance evaluations
Business planning
Staff training
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking Abilities
Reliability
Computer skills
Organizational skills
Timeline
Manager Director
The Joy of Children Daycare
06.2019 - 08.2022
Sales Associate
Fred Meyer
02.2014 - 05.2019
Sales Associate
Walmart
02.2012 - 06.2014
High School Diploma -
San Fernando High School