Deborah Woods
Lockbourne,OH
Summary
Proactive, goal-oriented professional human resources recognized for exceptional time management and risk management mindset. Demonstrates reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and foster organizational growth. A strong focus on collaboration and continuous improvement ensures contributions align with strategic objectives.
Overview
9
9
years of professional experience
Work History
People Operations Coordinator
Discover Finacial Services
Whitehall, OH
03.2025 - Current
- Enhanced knowledge and procedural documents.
- Fostering collaboration and team morale across departments.
- Managed HRIS data entry, ensuring accuracy and compliance with regulatory requirements.
- Collaborated with HR partners to ensure compliance with local, state, and federal labor regulations in all aspects of people operations functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained up-to-date records of personnel data, ensuring confidentiality and accuracy at all times.
People Accommodations and Leave Support Coordinator
Discover Financial Services, LLC
11.2023 - 03.2025
- Efficient at processing Service Now requests while meeting SLA goals.
- Focused on timekeeping and HR policy while applying timecard corrections to Workday.
- Effective and timely communication with employees and managers regarding Service Now requests.
- Providing guidance and necessary information with Leave and accommodation options available in a timely manner to avoid escalations or multiple inquiries.
- Provides guidance to peers through knowledge and expertise from prior experiences in Team Leader and Centralized Timekeeping.
- Manages risk by being proactive in escalating leave inconsistencies to our vendor and bring awareness to leadership of any possible risk situations and advising actions taken to avoid risk.
- Creating necessary Job Aids, collaborating in auditing and updating current Job Aids for approval.
- Assists in onboarding new coordinators.
- Resolves payroll inquiries in a timely manner.
- Partners with internal and external partners to effectively research and resolve employee concerns.
People Operations Coordinator
Discover Financial Services, LLC
08.2022 - 11.2023
- Efficient at processing Service Now requests while meeting SLA goals and exceeding quality requirements.
- Focused on timekeeping and HR policy while applying timecard corrections to Workday.
- Effective and timely communication with employees and managers regarding Service Now requests.
- Provides guidance to peers through knowledge and expertise from prior experiences in Team Leader.
Team Leader
Discover Financial Services, LLC
06.2021 - 08.2022
- Being invested in agents’ development by creating career goals with consistent individual development plan.
- Periodically monitored and completed audits of agents’ phone calls for accuracy and coaching opportunities.
- Having effective communication when responding to agents’ concerns and questions in a timely manner.
- Review workday for timekeeping accuracy, corrective action, and to complete Performance evaluations.
- Collaboration with peers to create Milestone’s in BAT training, to ensure the agents continue to receive development and support after training.
Team Coach
Discover Financial Services, LLC
08.2017 - 06.2021
- Utilize resources to have effective time management by using Outlook to prioritize daily duties with high to low importance.
- Shadowing crucial conversations with agents on an as needed basis for performance/reliability/Code of Conduct
- Pull & create Promotable Agents Report monthly into pivot table to ensure finding qualified agents who met or exceed requirements, to fill internal tier 2 & 3 classes during challenging times of a pandemic and going virtual.
- Created a platform in CSE NA, called a Career Guide, to assist with career development conversations and this allowed agents to view information about other departments to help choose their desired career path.
- Was part of the Compliance Top Defect workgroup, reviewed top defects enterprise wide to reduce recurring defects.
Education
Bachelor of Science - Business Administration and Human Resources
Franklin University
05-2018
Associate of Science - Business Administration
Columbus State Community College
12-2010
Skills
- Active listening
- Motivational skills
- Data analysis capabilities
- HR policies
- Confidentiality and discretion
- Process improvement techniques
- Team building
- Microsoft office proficiency
- Diversity and inclusion
- Risk management
- Recordkeeping
Timeline
People Operations Coordinator
Discover Finacial Services
03.2025 - Current
People Accommodations and Leave Support Coordinator
Discover Financial Services, LLC
11.2023 - 03.2025
People Operations Coordinator
Discover Financial Services, LLC
08.2022 - 11.2023
Team Leader
Discover Financial Services, LLC
06.2021 - 08.2022
Team Coach
Discover Financial Services, LLC
08.2017 - 06.2021
Associate of Science - Business Administration
Columbus State Community College
Bachelor of Science - Business Administration and Human Resources
Franklin University