Dina Nichols
Georgetown
Summary
Experienced administrative professional of 4+ years with a proven track record of providing comprehensive support in HR, real estate, and personal assistance roles. Skilled in coordinating tasks, managing schedules, and troubleshooting issues effectively. Demonstrated ability to maintain confidentiality, ensure compliance, and foster strong client relationships. A proactive team player with a keen attention to detail and a commitment to delivering exceptional service. Dedicated to optimizing processes and contributing to organizational success. Committed People Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in employee relations, HR policy implementation, and workforce planning. Excel in communication, problem-solving, and adaptability, ensuring smooth operations within fast-paced environments.
Overview
10
10
years of professional experience
Work History
People Operations Coordinator
Selectquote Insurance
Overland Park
05.2024 - Current
- Managed employee records and maintained data integrity in HR systems.
- Supported end-to-end employee lifecycle processes, including hiring, onboarding, and offboarding.
- Facilitated communication between management and employees to address concerns.
- Handled unemployment insurance (UI) claims by gathering documentation, responding to state agencies, and tracking claim status.
- Responded to employee inquiries regarding HR processes, onboarding, offboarding, and UI claims.
- Collaborated with teams to streamline operational workflows and improve efficiency.
- Maintained employee records, including performance reviews and disciplinary actions.
- Handled employee inquiries regarding benefits, payroll and other HR related topics.
- Responded promptly to unemployment claims filed by former employees.
- Maintained records of employee performance reviews, payroll information, and other HR data.
- Partnered with HR team members to ensure smooth transition into onboarding process.
Administrative Assistant
RXRunner
Georgetown
10.2023 - Current
- Conducted routine user administration tasks across various systems, including the Human Resources Information System (HRIS)
- Managed employee data updates and changes within the HRIS system
- Facilitated the smooth onboarding process for new hires using Bamboo HR
- Analyzed user data and system logs to troubleshoot and resolve issues effectively
- Provided timely assistance to new employees encountering login difficulties via the HR ticketing system
- Assisted with processing I9 forms, background checks and the handling unemployment claims
- Collaborated closely with the recruitment team to support seamless employee onboarding
- Supported the HR team in managing offboarding processes and terminations
- Supported the HR team by addressing technical inquiries from users of employee self-service system
- Engaged in collaborative projects, audits, and cleanup initiatives with the company
- Ensured the confidentiality and security of sensitive user information
- Contributed to ongoing process improvement efforts within the HR department
Admin Real Estate Assistant
Private Client
Georgetown
01.2023 - 10.2023
- Assisted with transaction coordination, including organizing contracts, disclosures, and closing documents.
- Provided day-to-day administrative support to real estate agents, ensuring smooth office operations.
- Tracked deadlines and ensured timely completion of required real estate documentation.
- Organized client files, property documents, and transaction paperwork.
Administrative Assistant
Sprinkler Repair Pros
Austin
05.2021 - 01.2023
- Answered high-volume inbound calls, providing professional, and timely customer support.
- Scheduled service appointments, and coordinated daily technician routes to maximize efficiency.
- Served as the primary point of contact for customers, addressing service questions, updates, and concerns.
- Maintained accurate customer records, service notes, and scheduling information.
- Managed incoming communications and directed inquiries to appropriate departments.
- Developed and implemented efficient administrative procedures for daily operations.
Personal Assistant
Private Client
Salado
07.2019 - 04.2021
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Organized and maintained systems to track leads coming from social media, website, and other funnels.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Maintained agent contacts database using real estate company's branded CRM
- Scheduled home viewings with potential buyers
- Answered phone calls and emails from potential and existing customers
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Scheduled appointments and office visits, prepared client files and documented case notes.
- Efficiently managed and maintained business calendars and schedules for clients and licensed irrigators
- Coordinated and schedule meetings, appointments, repairs, and consultations
- Monitored and prioritized incoming emails, phone calls, and messages, responding promptly or directing to appropriate contacts
- Prepared and organized documents, billing materials, and reports as requested by supervisors
- Handled administrative tasks, such as filing, data entry, and client record keeping via the CRM database
- Anticipated and addressed scheduling conflicts and proactively found solutions
- Processed and reconciled credit card and other digital payments
- Collaborated with administrative staff to provide backup support when necessary
- Organized and oversaw work projects for homeowner
- Managed personal and professional calendars for client including scheduling and reminders for upcoming meetings and events
- Orchestrated household inventory and maintenance schedules
- Prepared correspondence, reports, and other documents in final professional business formats to send off to business entities
- Planned and supervise all personal travel arrangements
Mental Health Technician
Wellbridge Health
San Marcos
04.2016 - 12.2018
- Identified and addressed individual mental health challenges to support patients
- Demonstrated understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs
- Handled vital sign monitoring, medication administration and patient behavior assessments
- Assisted in admissions and orientation of patients to unit
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Reported any incidents requiring completion of incident report
Education
High School Diploma -
Austin High School
Austin, TX06.2015
Some College (No Degree) - Communication and Visual Media Studies
Texas State University
San Marcos, TXSome College (No Degree) - Communications
Austin Community College
Austin, Texas, TXSkills
- Attention to Detail
- Hiring & Onboarding Coordination
- Troubleshooting
- HRIS / Data Management
- Data Privacy & Confidentiality
- Effective communication
- Office administration
- Customer service
- Compliance
- Unemployment claims
- Customer / Employee Support
Timeline
People Operations Coordinator
Selectquote Insurance
05.2024 - Current
Administrative Assistant
RXRunner
10.2023 - Current
Admin Real Estate Assistant
Private Client
01.2023 - 10.2023
Administrative Assistant
Sprinkler Repair Pros
05.2021 - 01.2023
Personal Assistant
Private Client
07.2019 - 04.2021
Mental Health Technician
Wellbridge Health
04.2016 - 12.2018
High School Diploma -
Austin High School
Some College (No Degree) - Communication and Visual Media Studies
Texas State University
Some College (No Degree) - Communications
Austin Community College