Deborah Zak
Hopewell,VA
Summary
Effective at setting up as many as 65 weekly procedures for 1 surgeon in a busy Ophthamology practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator
Atlantic Vision Partners
04.2023 - Current
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
Ophthalmic Technician
Atlantic Vision Partners
04.2021 - Current
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Optician
Virginia Eye Institute
10.2018 - 04.2021
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA05.1996
Skills
- Time Management Abilities
- Data Entry Efficiency
- Electronic Health Records Management
- Team Collaboration
- Insurance Verification
- Medical Office Experience
- Multitasking Capabilities
- Surgical Procedure Knowledge
- Empathy and Compassion
- Customer Service Orientation
- Professionalism and Confidentiality
Timeline
Surgical Coordinator
Atlantic Vision Partners
04.2023 - Current
Ophthalmic Technician
Atlantic Vision Partners
04.2021 - Current
Optician
Virginia Eye Institute
10.2018 - 04.2021
High School Diploma -
Ocean Lakes High School
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