Deborah Zellner
Navasota,TX
Summary
Dynamic Medical Records Specialist with extensive experience at Gryphon Healthcare, ensuring HIPAA compliance and enhancing client interactions. Proficient in electronic health records management and adept at processing subpoenas. Recognized for improving service efficiency and maintaining data security, while delivering exceptional customer service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Medical Records Specialist
Gryphon Healthcare
07.2024 - Current
- Ensured HIPAA compliance while pulling medical records for attorney, insurance, and government requests.
- Managed the completion of deposition questions and answered affidavits when subpoenaed.
- Assisted requesters with proper procedures for records requests and provided excellent customer service.
Records Retrieval Specialist
Champion Records Service
03.2023 - 07.2024
- Conducted detailed research and retrieved records, consistently meeting client deadlines.
- Managed cross-departmental communication protocols, enhancing teamwork and reducing project delays.
- Processed payments and researched contact information, maintaining high levels of accuracy.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Lead Business Office Associate
WCW Translogistics LLC
01.2015 - 10.2019
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Handled up to 60 daily incoming calls, articulating product value and resolving customer inquiries.
- Implemented cross-selling techniques, boosting sales and increasing referral retention rates.
- Maintained accurate records of customer interactions, which improved service efficiency.
Customer Service Representative
APAC Customer Services
01.2014 - 11.2016
- Handled up to 60 daily incoming calls, articulating product value and resolving customer inquiries.
- Maintained accurate records of customer interactions, which improved service efficiency.
- Implemented cross-selling techniques, boosting sales and increasing referral retention rates.
Education
Networking And Programming - Computer Science
Florida Institute of Technology
Orlando, FL06.1998
Skills
- Health information systems
- Medical records retrieval
- Electronic health records management
- Medical record security
- Processing of subpoenas
- HIPAA expert
- Records pulling
- Medical information release
- Medical records management
- Proficiency in GoRev,EPower, and several other HMR systems
- Client interactions
- Data security procedures
- Records request handling
Timeline
Medical Records Specialist
Gryphon Healthcare
07.2024 - Current
Records Retrieval Specialist
Champion Records Service
03.2023 - 07.2024
Lead Business Office Associate
WCW Translogistics LLC
01.2015 - 10.2019
Customer Service Representative
APAC Customer Services
01.2014 - 11.2016
Networking And Programming - Computer Science
Florida Institute of Technology
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