Deborah Ann Ivey
Charlotte,NC
Summary
Results-driven professional with extensive experience in tax collection and customer service. Proven ability in conflict resolution and financial reporting, committed to enhancing taxpayer experiences and streamlining collection processes.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Deputy Tax Collector-Retired
Mecklenburg County Government
Chrlotte, NC
12.1999 - 12.2025
- Ensured compliance with local regulations while collecting property taxes.
- Executed garnishments on bank accounts and wages to recover unpaid taxes.
- Prepared collection documents such as liens, levies, garnishments.
- Resolved taxpayer inquiries and disputes, ensuring satisfaction and clarity.
- Communicated effectively with taxpayers regarding available payment plans.
- Developed procedures for more efficient collection of unpaid taxes.
- Collaborated with other county departments to streamline tax collection processes.
- Trained new staff on tax collection procedures and software usage.
- Maintained comprehensive reports on tax collection activities to support accountability.
- Performed research on complex tax issues.
Detention Officer
Mecklenburg County Sheriff's Office
Charlotte, NC
04.1994 - 12.1999
- Supervised inmate activities to ensure safety and compliance with facility rules.
- Conducted regular security checks in housing units and common areas.
- Monitored inmate interactions to prevent conflicts and maintain order.
- Responded swiftly to emergencies, employing de-escalation techniques.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Assisted in processing new inmates, including searches and documentation.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Trained new detention officers on facility procedures and safety protocols.
- Provided support and assistance to fellow officers during emergency situations.
- Escorted inmates from one area of the detention center to another safely and securely.
- Maintained accurate records of incidents and behaviors for reporting purposes.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04-2013
Master of Science - Business Administration
University of Phoenix
Tempe, AZ09-2026
Skills
- Tax compliance
- Taxpayer assistance
- Customer service
- Revenue recovery
- Problem-solving
- Customer service
- Team collaboration
- Team leadership
- Multitasking capacity
- Conflict resolution
- Conflict resolution
Certification
- North Carolina Certified Deputy Tax Collector
Affiliations
- Volunteer for Homeless men and women shelter, Assistant Financial Secretary for UMBA Churches in North Carolina, 2nd Vice President on Church Usher Board
Timeline
Deputy Tax Collector-Retired
Mecklenburg County Government
12.1999 - 12.2025
Detention Officer
Mecklenburg County Sheriff's Office
04.1994 - 12.1999
Bachelor of Science - Business Management
University of Phoenix
Master of Science - Business Administration
University of Phoenix