Deborah (Debi) Hoffman Hovila

Managed home and children as well as numerous volunteer opportunities at local church and agency.

• Analyzed revenue and program cost data to determine budget priorities.
• Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
• Trained and supervised religious education instructional staff.
• Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
• Identified and recruited potential volunteer workers.
• Managed team of 60 volunteers, overseeing recruiting, training, and professional growth of volunteer team.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Care for home and 3 babies.

Additional volunteer activities in my local church.

• Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
• Maintained certification with American Society for Clinical Pathology (ASCP)
• Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
• Assessed customer issues and identified resources and tools to provide solid solutions.
• Answered and directed phone calls, filed documents, performed data entry and handled billing.
• Identified and initiated problem resolution by updating and delegating actions to teammates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Effective liaison between customers and internal departments.

• Work 5 years as a generalist then 2 years as a supervisor.
• Identified and understood regulatory requirements to comply with laws and regulations.
• Liaised with laboratory leadership to keep expenses within departmental budget.
• Adhered to proper resource allocation and coordination to drive maximum personnel productivity and control departmental supply expenses.
• Carried out day-day-day duties accurately and efficiently.
• Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
• Managed a small staff of approx 10 employees
• Worked with physicians and other clinic personnel to provide complete medical patient care.

• Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
• Documented test results using computerized and manual transcription methods.
• Tested specimens and blood products in accordance with standard operating procedures.
• Performed generalist Laboratory tests as well as phlebotomy.
• 1 year 2nd shift, 1 year 3rd shift.
• Executed corrective actions when test controls were outside specified limits.