Industry recognized and goal-achieving finance professional with 13 solid years in collections, specializing in corporate collections and possessing 10 successful years in management and supervisory roles. Expertise in maintaining successful, long lasting business relationships with colleagues, business professionals, and clients through strong communication and presentation abilities. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards.
Hi, I’m
DEBORAH K. ROOT
Lake Hopatcong,NJ
Summary
Overview
15
years of professional experience
Work History
Action Title Research
Accounts Receivable Analyst
01.2018 - 02.2023
Job overview
- Established collections process
- Applied incoming funds to client accounts
- Made collection calls
- Resolved 95% of all client issues and billing problems
Intelliteach, West
Client Services Manager
01.2017 - 01.2018
Job overview
- Worked with 60 attorneys on their clients regarding open balances
- Created new process for collecting from important clientele while maintaining positive relationship
- Collected almost $6 million in 9 months
Humana At Home
Analyst
01.2014 - 01.2017
Job overview
- Handled portfolio of 1,500 private pay home health care patients with total receivable of $3.6 million
- Recovered funds from insurance companies on invoices aged 365+ by providing support documents
- Created template of collection letters and emails for use for all department staff
- Identified and resolved problems through root cause analysis and research
Weichert Relocation Resources, Inc
Credit & Collections Representative
01.2008 - 01.2014
Job overview
- Performed collections on several multi-million dollar portfolios for a successful company specializing in relocation estate/property management
- Assisted with the application process of accounts receivables
- Recognized by sales force for delivering excellence in all areas of customer service as a result of addressing the needs of clients, resolving all customer issues, and establishing relationships through strong communication skills
Bear Stearns
Special Collections Supervisor
01.2012 - 01.2013
Job overview
- Trained and developed staff that consistently achieved all company goals and expectations through quality expertise and strong team-leadership skills
- Negotiated & approved 1,000+ Tax Lien Installment Plans for all Property Owners
Education
Kent State University
Masters of Public Health from Health Policy & Management
05.2018
University Overview
Kent State University
Bachelors of Art from International Relations, Russian Studies
07.1991
University Overview
Skills
- Customer Inquiries
- Delinquency Monitoring
- Corporate Reporting
- Player Motivation
- Correspondence Writing
- Timely Processing
- Past Due Procedures
- Collection Calls
- Lockbox Processing
- Microsoft Office
- Word Processing
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
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evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Accounts Receivable Analyst
Action Title Research
01.2018 - 02.2023
Client Services Manager
Intelliteach, West
01.2017 - 01.2018
Analyst
Humana At Home
01.2014 - 01.2017
Special Collections Supervisor
Bear Stearns
01.2012 - 01.2013
Credit & Collections Representative
Weichert Relocation Resources, Inc
01.2008 - 01.2014
Kent State University
Masters of Public Health from Health Policy & Management
Kent State University
Bachelors of Art from International Relations, Russian Studies
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