Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Deborah W. Carter

Fayetteville,GA

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

37
37
years of professional experience

Work History

Flight Attendant

Delta Air Lines, Inc
Atlanta, GA
08.1988 - Current
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Customer Service Specialist

Elegant Events Entertainment, LLC
Fayetteville, GA
04.2018 - 01.2022
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Houston Community College
Houston, TX

Skills

  • Passenger Behavior Monitoring
  • Verbal and Written Communication
  • Team Collaboration
  • Ticket Checks
  • Aircraft Safety Checks
  • Problem Solving
  • Decision Making
  • Speech Clarity
  • Flight Information Dissemination

Additional Information

Proficient in Microsoft Office (Word, PowerPoint, Excel and Outlook)

Great Phone Personality

Type 50 wpm

Great Verbal and Written Communication Skills

Timeline

Customer Service Specialist

Elegant Events Entertainment, LLC
04.2018 - 01.2022

Flight Attendant

Delta Air Lines, Inc
08.1988 - Current

High School Diploma -

Houston Community College

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Deborah W. Carter