Debra Archibeque
Albuquerque,NM
Summary
Having retired in October 2022. I am eager to reenter the workforce. My goal is to find an organization that embraces remote work opportunities. I believe my experience and skills can contribute effectively, even from a distance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
SRT Rating
TELUS International
10.2021 - 10.2022
- Contract job - rating ads for Facebook
Administrative Assistant
Ms. Debs VA Assistant
02.2020 - 09.2021
- For a few contract jobs assisting business owners with their businesses – Duties included: Research, clerical and running errands
IT Helpdesk Support worker
Teletech
08.2011 - 02.2020
- Provided technical assistance to computer users for The American Red Cross-National Call Centers. Answered questions and resolved computer problems for clients via telephone and electronically. Aided users in computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
IT Tech Support worker
Verizon
06.2008 - 07.2010
- Provided technical assistance to Verizon Network users. Answered questions and resolved computer problems via telephone or electronically. Assisted with the use of computer and cellphone hardware and software.
IT Security Designate and Senior Locator
NM Educational Assistance Foundation
02.1999 - 06.2008
- Analyze individuals' credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Prepare reports with credit information for use in decision-making. Compare the liquidity, profitability, and credit histories of clients evaluated with those of similar credit in the same universities and colleges.
Education
BA of Science - Information System Security
ITT Technical Institute
Albuquerque, NMSkills
- 5 years of supervised experience, overseeing 4 team members
- Responsible for the creation of Risk Analysis and Security Policies for credit firms
- Responsible for new employee on-board training
- 30 years in helpdesk customer support related to desktop and software issue resolution
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
SRT Rating
TELUS International
10.2021 - 10.2022
Administrative Assistant
Ms. Debs VA Assistant
02.2020 - 09.2021
IT Helpdesk Support worker
Teletech
08.2011 - 02.2020
IT Tech Support worker
Verizon
06.2008 - 07.2010
IT Security Designate and Senior Locator
NM Educational Assistance Foundation
02.1999 - 06.2008
BA of Science - Information System Security
ITT Technical Institute