Kasey Baker
Philpot,KY
Summary
Accomplished leader with a proven track record at Audubon Area Community Services Inc., adept in employee management and dispatch software familiarity. Excelled in fostering team unity and enhancing customer relations, significantly improving operational efficiency. Skilled in conflict resolution and critical decision-making, consistently achieving and surpassing goals through strategic planning and effective communication. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
14
14
years of professional experience
Work History
Transportation Dispatcher
Audubon Area Community Services Inc.
07.2021 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift.
- Communicated with drivers and personnel to coordinate timely pick up an drop offs for clients.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
School Bus Driver
Daviess County Public Schools
11.2018 - 05.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept Documentation of seating charts as well as contact information on each child by paper and electronic.
Lawn and Garden Department Manager
Walmart
06.2014 - 11.2018
- Collaborated with other store departments to achieve overall store objectives and maximize profitability.
- Developed and executed an effective employee recruitment strategy, attracting top talent within the lawn and garden industry.
- Led a team of sales associates to exceed monthly sales goals through exceptional customer service and product knowledge.
- Organized regular staff training sessions on new products and industry trends, ensuring a well-informed workforce.
- Created a visually appealing display layout, resulting in increased foot traffic within the department.
Shift Manager
McDoanlds
04.2010 - 05.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Crisis Worker
OASIS Domestic Violence Shelter
11.2013 - 02.2014
- Fostered positive relationships between the agency and local law enforcement agencies to improve coordination during emergency situations.
- Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
- Supported clients in developing coping skills.
- Performed verbal de-escalation to resolve crises.
- Triaged and responded to telephone mental health crisis intervention.
Education
High School Diploma -
Apollo High School
Owensboro, KY05.2013
Skills
- Employee Management
- Public Relations Management
- Conflict resolution techniques
- Dispatch Software Familiarity
- Documentation and paperwork
- Relationship Building
- Customer Relations
- Oral and written communications
- Strong Decision-Making Abilities
- Critical Decision-Making
Accomplishments
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude.
- Used Microsoft Excel to develop driver schedules.
- Supervised team of 15 staff members.
Timeline
Transportation Dispatcher
Audubon Area Community Services Inc.
07.2021 - Current
School Bus Driver
Daviess County Public Schools
11.2018 - 05.2023
Lawn and Garden Department Manager
Walmart
06.2014 - 11.2018
Crisis Worker
OASIS Domestic Violence Shelter
11.2013 - 02.2014
Shift Manager
McDoanlds
04.2010 - 05.2014
High School Diploma -
Apollo High School
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