Overview
Work History
Education
Skills
Timeline
GeneralManager

Debra Bashoor

Akron,OH

Overview

30
30
years of professional experience

Work History

Server

Burntwood Tavern
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Fine Dining Server

Gervasi Vineyard
05.2021 - 10.2024
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.

Server

Dave & Buster's
09.2019 - 06.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • I was promoted with a few select others to become part of a group to enhance guest experience during larger group parties to keep them engaged and enthusiastic. I took on a lead role in this team, it improved the guest experience and provided financial growth for myself and the company.

Server

Bob Evans
01.2017 - 07.2018
  • As a server at the Arlington Ridge location, my job duties included providing excellent service to all my guests
  • I pride myself on several documented compliments to our corporate headquarters regarding my service as well as being a reliable employee
  • I am always happy to help in any way I can and enjoy being a team player

Education

BA - Social Work

University of Akron

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining

Timeline

Server

Burntwood Tavern
02.2024 - Current

Fine Dining Server

Gervasi Vineyard
05.2021 - 10.2024

Server

Dave & Buster's
09.2019 - 06.2023

Server

Bob Evans
01.2017 - 07.2018

BA - Social Work

University of Akron

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Debra Bashoor