Debra Bethel
Cave City,KY
Summary
Experienced office support professional with 25+ years in clerical, records management, and customer service roles. Skilled in data entry, confidential file handling, multi-line phone systems, and task prioritization.
Overview
1
1
Certification
45
45
years of professional experience
Work History
Secretary
Caverna Independent Schools
Horse Cave, Kentucky
08.2009 - 06.2023
- Supported front office communications for Caverna Independent Schools students, parents, and staff.
- Answered phones and routed inquiries to the correct school departments.
- Received incoming phone calls, addressed inquiries, and directed calls to the correct personnel.
- Greeted visitors and maintained secure office access procedures.
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Filed confidential documents and updated student and staff records.
- Prepared correspondence, forms, and records for Caverna Independent Schools offices.
- Coordinated office supplies and mail, streamlining daily clerical tasks to support efficient school operations.
- Processed attendance, enrollment, and student information accurately.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sorted mail to ensure timely delivery to staff members and distributed it to appropriate personnel or departments within the organization.
- Processed and tracked invoices to ensure timely payments to vendors and clients, maintaining accurate financial records.
- Reviewed invoices to verify accuracy prior to payment submission. for accuracy before submitting them for payment processing.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Maintained current contact lists and added new contacts.
- Tracked inventory levels and placed orders with vendors to ensure supply availability.
- Assisted with accounts receivable and accounts payable function.
- Created agendas for meetings to ensure structured discussions. and took minutes during meetings; distributed notes in a timely manner afterwards.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Postal Clerk
U S Postal Service
Glasgow, Kentucky
05.1997 - 08.2009
- Sold stamps, money orders, and postage supplies to postal customers.
- Facilitated sales of stamps, mailing services, and packaging materials, improving customer satisfaction and service efficiency.
- Operated postal equipment and point-of-sale systems for counter transactions.
- Processed payments and handled cash using a point-of-sale (POS) computer system.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Balanced cash drawer and recorded sales for U S Postal Service clerical work.
- Assisted customers with mailing questions and delivery services, ensuring accurate completion of post office forms.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Addressed customer complaints regarding service issues at the counter and escalated to the supervisor.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
- Reviewed mail for correct addresses, postage, and proper postal handling.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Prepared certified, registered, and insured mail according to USPS guidelines.
- Processed parcels, letters, and flat mail using postal service procedures.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Operated point-of-sale system to process money orders accurately and quickly.
- Obtained receipts for registered and certain insured mail.
- Handled undeliverable mail in accordance with established procedures.
- Processed passport applications according to established guidelines.
- Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
- Offered support and advice to newer personnel to improve performance.
Instructional Assistant
Glasgow Independent School District
Glasgow, Kentucky
03.1997 - 05.1997
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assisted students with assignments, directions, and academic questions
- Provided classroom support throughout planned instruction and individual lessons.
- Assisted teachers in providing accommodations for students who need additional support.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Supported Glasgow Independent School District teachers during classroom instruction
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Delivered instruction individually or in small groups with support from an instructor.
Administrative Clerk
U S Department of Agriculture
Glasgow, Kentucky
04.1992 - 03.1997
- Organized official records, files, and forms for USDA administrative operations.
- Managed USDA correspondence, phone calls, and visitor support for office staff.
- Managed phone communications by taking messages and directing calls to ensure timely responses.
- Delivered exceptional customer service through direct communication with clients and team members.
- Resolved customer complaints in a timely manner.
- Entered data into USDA tracking systems and updated routine reports.
- Performed data entry duties to update client information in databases.
- Organized and maintained filing systems both electronically and manually.
- Assisted program staff with clerical tasks, supplies, and administrative requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Processed employee payrolls according to established guidelines.
- Assisted in the preparation of regularly scheduled reports.
- Provided training and orientation for new staff on office procedures and policies.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Facilitated communication by delivering messages and performing errands for office staff.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Postal Clerk
U S Postal Service
Glasgow, Kentucky
03.1990 - 04.1992
- Sorted mail to ensure accurate delivery to recipients. incoming and outgoing mail for U S Postal Service processing.
- Processed parcels, letters, and flat mail using postal service procedures.
- Sold postage supplies, including stamps and money orders, to meet customer mailing needs and facilitate smooth transactions.
- Operated postal equipment and point-of-sale systems for counter transactions.
- Assisted customers in completing mailing forms and addressed inquiries about delivery services and post office procedures.
- Prepared certified, registered, and insured mail according to USPS guidelines.
- Balanced cash drawer and ensured all transactions were properly recorded. cash drawer and recorded sales for U S Postal Service clerical work.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Processed payments and handled cash using a point of sale (POS) computer system.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Distributed mail to customers with correct identification and proper postage.
- Operated point-of-sale system to process money orders accurately and quickly.
- Handled customer complaints about service issues at the counter and escalated them to a supervisor.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Processed passport applications according to established guidelines.
- Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
- Obtained receipts for registered and certain insured mail.
- Handled undeliverable mail to ensure compliance with postal regulations. undeliverable mail in accordance with established procedures.
Post Office Clerk
U S Postal Service
Cave City, Kentucky
08.1985 - 02.1990
- Processed letters, packages, and certified mail at the service counter.
- Sorted incoming mail and parcels, ensuring timely delivery for Postal Service routes.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Processed and distributed incoming mail in accordance with established procedures.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Sold postage, stamps, and mailing supplies to postal customers.
- Assisted customers with addresses, forwarding, and post office box services.
- Greeted customers entering the Post Office, fostering a welcoming environment.
- Answered customer questions concerning services provided by the Post Office.
- Assisted customers with inquiries on postal regulations, enhancing their understanding and experience.
- Provided assistance to customers in locating missing parcels and packages.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Handled undeliverable mail in accordance with established procedures.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
- Compiled customer orders for special services such as certified or registered mail.
- Followed Postal Service rules for mail security and customer service.
- Prepared dispatch trays and organized mail for outgoing transport.
- Maintained records of daily transactions using the cash register system.
- Managed inventory of shipping materials including boxes, labels, envelopes, tape.
- Assisted in stocking shelves with supplies needed for operations.
- Reported any discrepancies regarding package deliveries or issues encountered during shift.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Obtained receipts for registered and certain insured mail.
Administrative Clerk
Mammoth Cave National Park
Mammoth Cave, Kentucky
03.1978 - 08.1985
- Provided administrative support to the executive team.
- Supported program staff by managing clerical tasks, coordinating supplies, and addressing administrative requests.
- Organized and maintained records and personnel files to streamline office administration and support.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Processed employee payrolls according to established guidelines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Coordinated communication by delivering messages and executing errands to improve overall office efficiency.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Delivered exceptional customer service through direct communication with clients and team members.
- Resolved customer complaints in a timely manner.
- Answered phone to take messages or redirect calls to colleagues.
- Developed organizational filing systems for confidential customer records and reports.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using a computer.
- Inventoried and ordered materials, supplies and services.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Processed and prepared business or government forms and expense reports.
Education
High School Diploma -
Hart County High School
Munfordville, KY05-1976
Some College (No Degree) - Undecided
Western Kentucky University
Bowling Green, KYSkills
- Records management
- Document preparation
- Data entry
- Accounts payable
- Accounts receivable
- Payroll administration
- Attendance management
- Report generation
- Financial reporting
- Office management
- Supply chain management
- Supply ordering
- Vendor coordination
- Mail distribution
- Requisition processing
- Multi-line phone systems
- Task prioritization
- Calendar management
- Minute taking
- Microsoft Excel
- Problem solving
- Communication skills
- Verbal communication
- Stakeholder engagement
- Account management
- File management
- Customer service
- Confidentiality
- Report writing
- Account reconciliations
- Office supply inventory
- Account management
Certification
- Notary
Timeline
Secretary
Caverna Independent Schools
08.2009 - 06.2023
Postal Clerk
U S Postal Service
05.1997 - 08.2009
Instructional Assistant
Glasgow Independent School District
03.1997 - 05.1997
Administrative Clerk
U S Department of Agriculture
04.1992 - 03.1997
Postal Clerk
U S Postal Service
03.1990 - 04.1992
Post Office Clerk
U S Postal Service
08.1985 - 02.1990
Administrative Clerk
Mammoth Cave National Park
03.1978 - 08.1985
High School Diploma -
Hart County High School
Some College (No Degree) - Undecided
Western Kentucky University