Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Arcylic painting, playing guitar, swimming, fitness,
Languages
Timeline
OfficeManager

Debra Bonilla

Porter,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Loan Star
01.2022 - 03.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to accounts, reviewing charges with client .
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Used internal software to process reservations, check-ins and check-outs
  • Calculated billings and posted charges to accounts, reviewing charges with customer.

Licensed Massage Therapist

Body Dynamics Muscle Therapy
10.2010 - 01.2015
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments

Licensed Massage Therapist

Southwest Diagnostics
09.1999 - 07.2011
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.

Lisenced Massage Therapy

Dasa
04.2009 - 01.2010
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Resolved problems, improved operations and provided exceptional service
  • Worked effectively in fast-paced environments
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Acted as a team leader in group projects, delegating tasks and providing feedback

Store Manager

Shell Gas Station
05.1989 - 12.1996
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Hot Truck Driver/ Food Truck

Reagal Foods
03.1986 - 01.1987
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Greeted customers, maintained cash flow, restocking food,

Education

Licensed Massage Therapist - Massage Therapy

Kingwood School of Massage
Kingwood, TX
01.1999

GED -

Kingwood Coledge
Kingwood, TX
04.1994

High School Diploma -

Furr High School
Houston, TX
09.1980

Skills

  • Front Desk Management
  • Problem-Solving Skills
  • Local Arts and Culture
  • Credit and Cash Payments

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Certification

  • Licensed Massage Therpist for 20+yrs.
  • [Area of certification] Training - [Timeframe]
  • Sales Essentials Certificate
  • Certified [], [Company Name] - [Timeframe]
  • CPM - Certified Professional Manager

Arcylic painting, playing guitar, swimming, fitness,

I Enjoy painting tremendously, love learning guitar, staying fit, spending time with family and being active.

love meeting new people, learning new ideas and solving lifes challenges.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Agent

Loan Star
01.2022 - 03.2022

Licensed Massage Therapist

Body Dynamics Muscle Therapy
10.2010 - 01.2015

Lisenced Massage Therapy

Dasa
04.2009 - 01.2010

Licensed Massage Therapist

Southwest Diagnostics
09.1999 - 07.2011

Store Manager

Shell Gas Station
05.1989 - 12.1996

Hot Truck Driver/ Food Truck

Reagal Foods
03.1986 - 01.1987

Licensed Massage Therapist - Massage Therapy

Kingwood School of Massage

GED -

Kingwood Coledge

High School Diploma -

Furr High School

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Debra Bonilla