Debra Brown
Scurry,TX
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
31
31
years of professional experience
Work History
Customer Relations Representative
American Airlines
12.2005 - 01.2022
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Reservations Agent
American Airlines
10.1990 - 12.2005
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Graduation -
Sunset High School
Dallas, TXSkills
- Customer Service
- Customer Satisfaction
Timeline
Customer Relations Representative
American Airlines
12.2005 - 01.2022
Reservations Agent
American Airlines
10.1990 - 12.2005
Graduation -
Sunset High School