Debra Butti
Wadsworth,OH
Summary
Results-driven professional with experience in front desk operations and reservation systems. Recognized for strong time management and conflict resolution skills, consistently ensuring smooth guest experiences and accurate record-keeping.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Front Desk Agent
Residence Inn Marriott
Canton, Ohio
10.2025 - Current
- Posted incidental charges to ledgers, manually or by using computers.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
- Responded to guest inquiries, providing tailored recommendations for shopping, dining, and entertainment options.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Documented guest comments or complaints, escalating to management for prompt resolution and enhanced guest satisfaction.
- Greeted and registered guests, efficiently assigning rooms and ensuring a welcoming arrival experience.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept accurate records of guest transactions.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Processed payments accurately and efficiently.
- Input guest information into computer system accurately and securely.
Customer Service Representative
Kohl's
Wadsworth, Ohio
10.2024 - Current
- Utilized product knowledge to enhance customer shopping experiences.
- Arranged merchandise displays to improve visual appeal and accessibility.
- Delivered exceptional customer service to foster customer satisfaction.
Front Desk Agent
Residence Inn Marriott
Green , OH
06.2025 - 10.2025
- Managed guest inquiries, delivering detailed information about hotel services to enhance guest experience.
- Handled reservations using the property management system for accurate bookings.
- Answered phones and responded to inquiries, ensuring timely communication and assistance.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously, contributing to guest satisfaction and loyalty.
Front Desk Agent
Courtyard by Marriott
Fairlawn, Ohio
08.2024 - 06.2025
- Greeted guests warmly upon arrival and facilitated smooth check-in processes.
- Managed guest inquiries, delivering tailored information about hotel services to enhance guest experience.
- Assisted with room assignments, streamlining coordination with housekeeping for timely room readiness.
- Handled reservations using the property management system for accurate bookings.
- Processed payments and maintained accurate financial records at the front desk.
- Addressed guest complaints promptly, resolving issues to maintain high levels of guest satisfaction.
Merchandising Specialist
Acme Fresh Market
Norton, OH
11.2019 - 10.2024
- Coordinated promotional events to elevate brand visibility and drive customer traffic in-store.
- Trained staff on effective merchandising techniques to enhance product presentation and customer engagement.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Trained new employees on proper procedures for stocking merchandise.
- Organized and labeled merchandise inventory in stockroom, ensuring efficient tracking and accessibility of items.
- Created labels and tags for merchandise in-store.
- Consistently put customers first by handling needs with a sense of urgency and compassion.
- Assisted in gathering and moving materials and equipment for assigned displays.
Education
Kickboxing Certification - Health And Fitness
ISSA
Phoenix, AZ05-2026
Skills
- Front desk operations
- Reservation system
- Appointment scheduling
- Phone answering
- Customer service
- Conflict resolution
- Time management
- Effective communication
Certification
Kickboxing Certification, 2026 I Love Kickboxing
Timeline
Front Desk Agent
Residence Inn Marriott
10.2025 - Current
Front Desk Agent
Residence Inn Marriott
06.2025 - 10.2025
Customer Service Representative
Kohl's
10.2024 - Current
Front Desk Agent
Courtyard by Marriott
08.2024 - 06.2025
Merchandising Specialist
Acme Fresh Market
11.2019 - 10.2024
Kickboxing Certification - Health And Fitness
ISSA