Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Casado

Clinton,TN

Summary

Dynamic customer service professional with extensive experience at Edfinancial Services, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring timely resolutions and fostering positive relationships. Proven ability to train staff and improve service delivery, driving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Edfinancial Services
Knoxville, TN
09.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Git N Go
Clinton, TN
10.2016 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout areas, enhancing customer experience.
  • Assisted customers with product inquiries, fostering positive interactions and service satisfaction.
  • Handled cash management tasks, ensuring accurate drawer reconciliation at shift end.

Customer Service Representative

Sitel
Oak Ridge, TN
06.2012 - 09.2016
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Utilized CRM software to track customer interactions and ensure follow-up on outstanding queries.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Adapted quickly to changes in product offerings, maintaining up-to-date knowledge of services provided.
  • Managed high-volume call queues efficiently, ensuring timely responses to customer needs.
  • Trained new staff on best practices for customer interaction and system usage for optimal performance.

Education

Pharmacy Tech - Pharmacy Tech

Mcfatter Tech
Davie, FL
05-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Edfinancial Services
09.2023 - Current

Cashier

Git N Go
10.2016 - 08.2023

Customer Service Representative

Sitel
06.2012 - 09.2016

Pharmacy Tech - Pharmacy Tech

Mcfatter Tech
Debra Casado