Debra Collins
Cedar Hill,TX
Summary
Seasoned Sr Case Coordinator with a robust background in healthcare, demonstrated by a successful tenure at Cardinal Health. Expert in ICD-9/10 coding and renowned for exceptional communication skills, I streamlined prescription processes and enhanced patient care efficiency. Achieved significant improvements in documentation accuracy and patient enrollment for allergy treatments, leveraging Microsoft Application knowledge and healthcare terminology expertise.
Overview
8
8
years of professional experience
Work History
Sr Case Coordonator
Cardinal Health
Lewisville, TX
12.2021 - 10.2023
- Executed completion of accurate documentation for allergy treatment enrollment, specifically Tezspire.
- Reviewed forms and supporting documentation for missing details.
- Engaged in sending communications to doctors addressing program requirements.
- Managed daily dispensing of more than 200 prescriptions and refills to patients.
- Streamlined processes by ensuring timely updates on authorization and prescription-related inquiries.
Insurance Verification Specialist
Texas Digestive Disease Consultants
Dallas, TX
03.2018 - 10.2021
- Assessed upwards of 300 patient records on a weekly basis to validate insurance details for colonoscopy appointments.
- Ensured accurate and prompt verification of benefits and deductible amounts.
- Used ICD 9 and 10 codes for accurate data entry within the Ggastro system.
- Coordinated referral and authorization processes to facilitate timely patient appointment scheduling.
Patient Advocate/Social Worker
Maximus Healthcare
Desoto, TX
03.2016 - 03.2018
- Assisted numerous patients daily in selecting suitable treatment options tailored to medical conditions.
- Facilitated communication with healthcare professionals for claim processing.
- Communicated with insurance providers to discuss alternative solutions after denied claims and prior authorizations.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Education
MBA -
Capella University
Minneapolis, MN02-2026
Bachelor's Degree - Psychology
Capella University
Minneapolis, MN01.2023
Associate of Science(A.S.) - Medical Biller
Everest University
Tampa, FL03.2013
Skills
- Healthcare Terminology
- Microsoft Application Knowledge
- ICD-9/10 Coding Expertise
- Excellent communication
- Quality assurance
- Patient care
- Case documentation
Accomplishments
Deans List -Fall and Spring 2023
References
References available upon request.
Timeline
Sr Case Coordonator
Cardinal Health
12.2021 - 10.2023
Insurance Verification Specialist
Texas Digestive Disease Consultants
03.2018 - 10.2021
Patient Advocate/Social Worker
Maximus Healthcare
03.2016 - 03.2018
MBA -
Capella University
Bachelor's Degree - Psychology
Capella University
Associate of Science(A.S.) - Medical Biller
Everest University
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