William Lee Smith
Brooklyn
Summary
Accomplished Clinical Coordinator with a proven track record at Help USA, enhancing interdisciplinary collaboration and optimizing clinic operations. Skilled in clinical documentation and developing training programs, I've significantly improved staff proficiency and client care standards. My leadership ensures compliance with regulatory standards, embodying client supportive management and team skill enhancement.
Demonstrated ability in utilizing problem-solving skills and empathy to provide high-quality client care and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Help USA
01.2024 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
Clinical Supervisor
Acacia Housing Shelter
03.2019 - 01.2024
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed MICA clients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Resource Specialist
Veterans For Social Justice Inc.
04.2017 - 11.2019
- Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
- Identified useful resources and coordinated referrals.
- Established clear performance expectations for team members regarding their role in managing resources efficiently.
- Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
- Met with residents to provide additional support to improve ADL skills and independent living.
Program Director
Black Veterans
12.2014 - 06.2017
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Established program policies and procedures to comply with regulatory requirements.
Education
Master of Science - Social Work
Hunter College
New York, NY05-2019
Bachelor of Science - Social Work
Brooklyn College
Brooklyn, NY05-2017
Skills
- Clinical documentation
- Developing training programs
- Team Skill Enhancement
- Client Support Management
Certification
MSW 2019
Narcan Certified
First Aid/CPR Certified 2026
F80 Certified
Timeline
Clinical Coordinator
Help USA
01.2024 - Current
Clinical Supervisor
Acacia Housing Shelter
03.2019 - 01.2024
Resource Specialist
Veterans For Social Justice Inc.
04.2017 - 11.2019
Program Director
Black Veterans
12.2014 - 06.2017
Master of Science - Social Work
Hunter College
Bachelor of Science - Social Work
Brooklyn College
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