Debra Dolinger
Canton,Michigan
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Receptionist
Nephrology Associates Of Michigan
Ann Arbor, MI
03.2022 - Current
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
CEO
The Cleaning Wizz LLC
Inkster, Michigan
01.2020 - 01.2022
- Developed and implemented strategic business plans to increase company profitability.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Swept and mopped floors in public areas.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
- Labeled and properly stored chemicals, equipment and cleaning products.
Warehouse Packer
Amazon
Romulus, Michigan
09.2018 - 12.2020
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Assembled and packed orders according to customer specifications.
- Labeled boxes, containers, and pallets for shipment purposes.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained new employees regarding warehouse procedures and standards.
- Placed products on conveyors for final wrapping and shipment.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
Bakery Worker
Walmart
Canton, MI
09.2017 - 03.2018
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Inspected finished products for quality assurance before packaging them for sale.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Assisted with baking and decorating tasks as required.
Retail Sales Associate
Cracker Barrel Country Store
Bellville, MI
10.2016 - 08.2017
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
GED -
Washtenaw Community College
Ann Arbor, MI03-2019
Skills
- HIPAA Compliance
- Medical Charting
- Records Management
- Telephone Etiquette
- Front Desk Operations
- Appointment management
- Electronic Medical Records
- Appointment Setting
- Office Administration
- Patient Scheduling
- Appointment Scheduling
- Medical Terminology
- Inpatient Care
- Cleaning
- Customer Service
- Production Support
- Customer Relations
- Creativity and Innovation
- Goal-Oriented
- Payment Acceptance
Timeline
Medical Assistant/Receptionist
Nephrology Associates Of Michigan
03.2022 - Current
CEO
The Cleaning Wizz LLC
01.2020 - 01.2022
Warehouse Packer
Amazon
09.2018 - 12.2020
Bakery Worker
Walmart
09.2017 - 03.2018
Retail Sales Associate
Cracker Barrel Country Store
10.2016 - 08.2017
GED -
Washtenaw Community College
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