Debra Dorn
Casa Grande,AZ
Summary
Adept at driving customer satisfaction and sales growth, I leveraged problem-solving and active listening skills at PRIDE to resolve escalated calls and mentor new hires. My tenure at Walmart and L&R Distribution enhanced store aesthetics and merchandise visibility, showcasing my critical thinking and customer service prowess.
Overview
9
9
years of professional experience
Work History
Customer Service Representative & Cashier
PRIDE
06.2023 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Merchandiser, Grocery, Retail Odyssey
Walmart, Fry's, Safeway, Basha's, Sam's Club
06.2015 - 12.2022
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Retail Merchandiser Cosmetics
L&R Distribution @Frys, Safeway, Sam's Club
04.2020 - 12.2021
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Education
Accounting And Business Management
Minneapolis Business College
Minneapolis, MNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative & Cashier
PRIDE
06.2023 - 06.2024
Retail Merchandiser Cosmetics
L&R Distribution @Frys, Safeway, Sam's Club
04.2020 - 12.2021
Retail Merchandiser, Grocery, Retail Odyssey
Walmart, Fry's, Safeway, Basha's, Sam's Club
06.2015 - 12.2022
Accounting And Business Management
Minneapolis Business College
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