Gregory Fritsch
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities as well as committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative & Cashier
McDonald's
02.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Vendor Stocker
School Spirit Vending
08.2019 - 07.2021
- Increased product visibility by strategically stocking shelves and creating eye-catching displays.
- Expedited restocking process during high-traffic periods by effectively prioritizing items and utilizing time management skills.
- Reduced out-of-stock instances with diligent inventory management and timely replenishment of items.
- Enhanced machine appearance by organizing sticker mechanisms and maintaining clean, well-stocked vending machine
- Optimized item placement based on shopper trends, driving higher sales for popular products.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Customer Relations
Timeline
Customer Service Representative & Cashier
McDonald's
02.2023 - 05.2023
Vendor Stocker
School Spirit Vending
08.2019 - 07.2021
High School Diploma -
Kingwood High School
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