Nia Ekporere

• Dynamic Customer Service Representative with a proven track record at Tractor Supply Company, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and adept at adapting to change, consistently delivering satisfactory resolutions in high-pressure situations.
• Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
• Personable and organized with talent for coordinating food services and managing operations efficiently. Possesses solid understanding of food safety regulations and inventory management, along with strong skills in customer service and teamwork. Committed to enhancing dining experiences and streamlining processes to drive customer satisfaction.

• Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
• Cash Handling: Demonstrated the ability to accurately handle cash, make change, and process transaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Trust20- Food Handler Certificate Training
• Sales

Relevant Coursework Completed:

• Global Business
• Managing Business Communications and Change
• Marketing
• Intercultural Communications
• Servant Leadership