Debra English
Altamonte Springs,FL
Summary
Results-driven General Manager with 20 years of experience in enhancing revenue and profit margins. Excels in high-pressure environments, managing multiple projects under tight deadlines. Combines strategic planning with strong leadership to motivate teams and achieve organizational goals.
Overview
27
27
years of professional experience
Work History
General Manager
Arby’s
Apopka, Florida
11.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure efficient service delivery.
- Trained and developed staff to maintain high performance standards.
- Oversaw inventory management to optimize stock levels and reduce waste.
- Implemented quality control measures to uphold food safety protocols.
- Coordinated with vendors for timely supply deliveries and cost management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Chipotle Grill
05.2021 - 11.2024
- Coordinated comprehensive budget implementations to ensure alignment with organizational goals., conducted employee reviews, coordinated training, and optimized schedules.
- Monitored financial performance, established budgets, and controlled expenses to ensure financial stability and support long-term organizational growth.
- Led a diverse team of professionals, promoting a positive work environment and enhancing employee satisfaction.
- Oversaw a diverse team of professionals to enhance collaboration and productivity. of professionals, fostering a positive work environment and high employee satisfaction.
- Executed budget implementations by coordinating resources and timelines to ensure efficiency.
Manager / BOH Manager
TooJay's
01.2019 - 05.2021
- Maintained culinary inspections at 90% or better for BOH
- Trained and mentored BOH staff to enhance their culinary skills
- Managed BOH schedules to optimize staffing efficiency
- Ordered supplies for store in alignment with P&L
- Follow and teach food safety
- Oversaw scheduling of kitchen staff to maintain operational efficiency
General manager
Arby's
01.2018 - 01.2019
- Opened a new restaurant and successfully hired 55 people for the start of the store.
- Opened new restaurant, hiring and onboarding 55 staff to ensure operational readiness.
- Developed the management team through training and mentoring to enhance leadership capabilities.
- Delivered exceptional service to guests in a fast-paced restaurant environment.
- Adhered to safety and security policies to maintain a safe work environment.
- Fostered a supportive and inclusive culture among team members in the restaurant.
Area Manager
Taco Bell
01.2016 - 01.2018
- Oversees 6 restaurants with 9.3 million sales
- Managed budgeting processes to enhance operational efficiency
- Managed payroll and profit & loss reporting for multiple locations.
- Developed general and restaurant managers to strengthen leadership capabilities
- Implemented safety and sanitation procedures to ensure compliance and protect guest health
- Guest Service Excellence
- Delivered exceptional guest service to enhance customer satisfaction
General Manager
Boston Market
01.2015 - 01.2016
- Executed company values and systems to drive business growth
- Execute company values and systems to excel the growth of the business
- Effectively execute with my management team local store marketing.
- Collaborated with management team to implement local store marketing strategies.
- Conduct training sessions for team members and shift managers to enhance skills.
General Manager
Burger King
01.2013 - 01.2015
- Guided team to deliver exceptional customer service.
- Analyzed weekly/monthly Sales, Labor and P&L reports and made recommendations accordingly
- Trained team members and shift leads on operational procedures.
- Trained employees at all levels, from team members to shift leads and assistant managers.
- Ensure that the team executes great customer services.
General Manager
Steak n' Shake
01.2012 - 01.2013
- Controlled labor and food costs within budget, contributing to overall profitability.
- Ensure low turnover through proper training of the staff.
- Reduced turnover through effective staff training and development initiatives.
- Managed labor and food costs to align with budget expectations.
- Facilitated a positive atmosphere among staff and customers.
- Oversaw management of 1.3 million units to ensure operational efficiency.
Certified Training Manager
Burger King
01.2010 - 01.2012
- Collaborated with District Management to reduce overhead for troubled units, enhancing operational efficiency
- Pre-screened, interviewed, and recommended candidates for management personnel.
- Trained management staff to effectively manage and motivate personnel, resulting in low turnover and supporting future management development
- Supervised a management team of 7 and consulted on personnel matters for 60+ team members
- Oversaw all hiring processes for personnel, ensuring compliance with company standards. of all facets of hiring, training, disciplining and releasing of personnel
- Effectively managed a $750,000 operation while increasing unit level sales growth by 2-4%
- Executed Local Store Marketing efforts according to corporate guidelines
- Certified Training Manager, producing over 11 Certified Managers, strengthening leadership pipeline
General Manager
Arby's
01.2000 - 01.2010
- Supervised two stores, managing a team of 28 employees to ensure operational efficiency.
- Provided leadership support to supervisor by guiding team members during projects.
- Hire and train new staff to assist with the opening of new stores.
- Hired and trained staff for successful openings of new stores, enhancing team capability.
- Execute weekly and Monthly Profit and Loss, including labor and controllable expenses.
- Execute company values and twelve systems to excel the growth of the business.
- Verify schedules for eight stores weekly
- Assisted with on the job interviewing with future candidates.
- Executed company values and twelve systems to drive business growth and improve operational practices.
Education
Bachelor of Science - Project Manager
Bellevue University
Bellevue, NEDiploma -
Leesburg High School
Leesburg, FLSkills
- Operations Management
- P&L management
- Operational Efficiency
- Cost efficiency
- Operations oversight
- Leadership and team building
- Collaborative Leadership
- Team Leadership
- Training and coaching
- Talent Development
- Employee Engagement
- Problem Resolution
- Time Management
- Communication skills
- Leadership development
Timeline
General Manager
Arby’s
11.2024 - Current
General Manager
Chipotle Grill
05.2021 - 11.2024
Manager / BOH Manager
TooJay's
01.2019 - 05.2021
General manager
Arby's
01.2018 - 01.2019
Area Manager
Taco Bell
01.2016 - 01.2018
General Manager
Boston Market
01.2015 - 01.2016
General Manager
Burger King
01.2013 - 01.2015
General Manager
Steak n' Shake
01.2012 - 01.2013
Certified Training Manager
Burger King
01.2010 - 01.2012
General Manager
Arby's
01.2000 - 01.2010
Bachelor of Science - Project Manager
Bellevue University
Diploma -
Leesburg High School