Debra E. Sandifer
Madison Heights,VA
Summary
- To bring organization, motivation, and timely completion of tasks to the workplace.
- 10 years' Residential Manager work experience
- Works well in a team environment
- Supervision experience
- Excellent communication skills
- Strong organizational skills
- Comfortable managing employees
Overview
35
35
years of professional experience
Work History
Assistant Manager
IStorage
04.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Receptionist
Fairbanks Senior Center
03.2017 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Services Supervisor
ResCare Home Care
01.2014 - 01.2016
- Interviewed and selected workers to provide services to Medicaid clients
- Supervised and terminated when needed
- Daily and weekly reports were compiled for the Director and State of Alaska
Residential Manager
RNV Property Management Services
01.2010 - 01.2014
- Managed Rental Office, advertising, showing of the property, accepting and processing applications including background checks
- Created leases for civilian and military tenants, conducted lease signings, and accepted rent and security deposits
- Posted all payments, created bank deposits, and handled collections and evictions
- Responsible for the security of complex and maintaining up-to-date information on tenants and visitors
- Hired, trained, and supervised staff
Residential Manager
East Side Suites
01.2002 - 01.2009
- Managed Rental Office, advertising, showing of the property, accepting and processing applications including background checks
- Created leases for civilian and military tenants, conducted lease signings, and accepted rent and security deposits
- Posted all payments, created bank deposits, and handled collections and evictions
- Responsible for the security of complex and maintaining up-to-date information on tenants and visitors
- Hired, trained and supervised staff
Education
Diploma -
Bluestone Senior High High School
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setting
- Conflict resolution
Timeline
Assistant Manager
IStorage
04.2021 - 04.2022
Receptionist
Fairbanks Senior Center
03.2017 - 09.2019
Customer Services Supervisor
ResCare Home Care
01.2014 - 01.2016
Residential Manager
RNV Property Management Services
01.2010 - 01.2014
Residential Manager
East Side Suites
01.2002 - 01.2009
Diploma -
Bluestone Senior High High School