Debra E. Williams
Ellenwood,GA
Summary
Over fifteen years of progressive experience in PeopleSoft HCM applications including Human Resources, Payroll, Base Benefits, Position Management, Absence Management, Employee Self Service, Manager-Self Service, Performance Management, working knowledge of ICIMS Recruiting Tool. In depth project management expertise includes conducting facilitating fit/gap sessions, creating project deliverables and servicing as a liaison between business owners, functional teams and technical staff Strong knowledge of systems analysis, planning, design, development, quality assurance, and Software Development Life Cycle methodologies Ability to analyze data and adhere to departmental standards for design, development and quality control Experience in writing functional design specifications, test plans, test cases and test strategies Experienced in creating end user training documentation, developing job-aids and conducting end user training sessions Excellent communication, presentation and interpersonal skills
Overview
35
35
years of professional experience
1
1
Certification
Work History
Solution Architecture (Human Resources)
Piedmont Healthcare
12.2011 - Current
- Provide recommendation on best business practice for PeopleSoft HCM (Human Capital Management)application.
- Create training documentation for end users for HCM (Human Capital Management) modules
- Served as Project Manager for HCM (Human Capital Management)projects
- Facilitated meetings to review software requirement.
- Consult with business partners to find key requirement, scope of the project and priorities.
- Facilitate joint planning, application, and functional design sessions to support cross-team alignment for changes needed to software application.
- Test US Payroll tax updates and fixes, reducing risk and maintaining current tax capabilities.
- Experienced in Requirement Analysis, Test Design, Test Preparation, Test Execution, Defect Management, and Management Reporting.
- Proficiency in transforming business requirements into functional specifications; focusing on workflow analysis and design, business process reengineering, user interface design, and process flow modeling
- Responsible for HCM (Human Capital Management)system configuration in testing and production environments.
- Liaison between business partners and development team for HCM (Human Capital Management) modules
- Work with cross-functional teams to solve system and/or user problems
- Conduct root cause analysis, testing and troubleshooting or related issues
- Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
- Attend and/or assist with product training and informal workshops for users
- Provide second tier customer support to all employee base
- Manage assignment and ticket escalation for Ivanti service desk support.
Project Manager
State Accounting Office
06.2004 - 12.2011
- Execute projects based on goals and deliverable that support business objectives in collaboration with management
- Ability to coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
- Proactively identify risks and opportunities to deliver projects on time and under budget
- Set and continually manage project expectations with team members and other stakeholders
- Identify and manage project dependencies and critical path
- Delegate tasks and responsibilities to appropriate personnel
- Ability to identify and resolve issues with project team
- Performs job responsibilities with minimal supervision
- Ability to bring project to successful completion through political sensitivity
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to translate business needs into project plans
- Ability to design, formalize, implement, and educate company personnel on project management processes
- Ability to track project milestones and deliverables
- Demonstrate excellent organizational, written and oral communication and influencing skills
- Demonstrate careful attention to detail, well organized, and solid analytical skills
- Ability to work effectively in a fast-paced, complex environment with multiple initiatives in motion at the same time
- Make appropriate realistic and timely decisions based on consideration of the facts and alternatives
- Quickly shifts priorities and adapts to changes to meet organizational and department requirements/ delays
Payroll Consultant (Contractor)
Cox Communication
02.2004 - 06.2004
- Served as team lead for integration testing for PeopleSoft HRMS Payroll module.
- Developed and executed test scripts for Payroll, Benefits and HR modules.
- Facilitated Snapshot Review sessions to provide clients with up-to-date project status.
- Provided customer support and training as needed for payroll related issues.
- Tested and supported in-house training application and rollout procedure.
- Responsible for providing production support and troubleshooting assistance for internal PeopleSoft HRMS application users
Senior Consultant
Cap Gemini Ernst & Young
03.2002 - 10.2003
- Served as team lead to performed fit/gap analysis, designed gap strategies and recommended business process changes to take advantage of delivered functionality and eliminate obsolete customizations.
- Created requirements documents from analysis meetings. Prepared analysis document and design methodology to meet new enhancements.
- Conducted end-user HRMS Payroll and Human Resources training sessions and provided support to end-users throughout implementation. Provided troubleshooting during parallel testing and implementation.
- Participated in cross-functional initiatives and teams to drive process improvement changes.
- Involved in developing the test strategy, planning, estimate, risk, assessment, mitigation and test cases for QA Evaluations.
- Participated in upgrade analysis for software selection process.
- Worked with corporate human resources and benefits administration departments to develop standards for input and reporting of PeopleSoft data
Consultant
PwC Consulting
11.1998 - 02.2002
- Served as Team Lead for PeopleSoft HCM upgrade (HR, Payroll & Benefits). Coordinated development and testing efforts between functional, technical and user groups. Managed issue tracking and creating project documentation.
- Prepared gap analysis and business requirements documents and developed functional design documents.
- Prepared and executed test scripts and sign off on changes to production environment
- Developed design assessment based on client specifications identified through meetings with users and project stakeholders.
- Prepared and delivered functional training materials to end users during and post implementation.
- Defining and re-engineering business processes. Setup the data for foundation/setup tables for HRMS.
- Responsible for assessment of current business processes and created “to be” process flow.
- Worked with business owners, technical team and end users to enhance/improve the usage of PeopleSoft HRMS applications in order to achieve the organization’s HR business needs and strategic requirements
Business Analyst
Federated Systems Group
10.1997 - 10.1998
- Liaison between functional users and technical developers troubleshooting PeopleSoft HRMS payroll module.
- Responsible for providing customer support and issue resolution for PeopleSoft HRMS payroll module.
- Served as team lead for creating test plan, test scripts and executing testing for PeopleSoft North America tax updates.
- Assisted with yearend process including tax filing and W2 processing. Created end user training documentation for PeopleSoft HRMS payroll module.
Technical Support Representative
Ceridian
11.1996 - 10.1997
- Designed file layout and restructure data to meet system requirements.
- Assisted with system testing and process documentation.
Client Support Representative
The Southern Company
01.1994 - 11.1996
- Assisted with implementation of HRMS PeopleSoft payroll module to include testing phases, system documentation and end users training guide and on-site training classes.
- Assisted with system maintenance (tax updates).
- Responsible for troubleshooting and resolving payroll related issues post implementation.
Payroll Manager
Turner Broadcasting
01.1991 - 07.1993
- Managed a staff of 7 employees, overseeing 6,000 multistate employees including international payroll. Processing payrolls-weekly, bi-weekly and monthly.
- Responsible for departmental appraisals, promotions, disciplinary and hiring new team members
- Governed all year-end W-2 activities.
- Preparation of special reports for management using as-hoc and standard reports.
- Assure the proper processing of all fixed and voluntary deductions, garnishments, and direct deposit requests.
Education
Bachelor of Science -
Alabama State University
Montgomery, ALSkills
- PeopleSoft HCM 92 Human Resources, Base Benefits, Benefits Administration, Payroll, Position Management, Absence Management, Employee Self Service, Manager Self-Service, Kronos, eVerify, ICIMS, Application Designer, PeopleSoft Query, Microsoft Office (Word, Excel, PowerPoint, Access, Visio, Project), BMC customer service tool
Certification
- PeopleSoft HRMS Certified
- American Payroll Association
- Quest Oracle Community
- Oracle HCM Users Group (OHUG)
- Toastmasters
Timeline
Solution Architecture (Human Resources)
Piedmont Healthcare
12.2011 - Current
Project Manager
State Accounting Office
06.2004 - 12.2011
Payroll Consultant (Contractor)
Cox Communication
02.2004 - 06.2004
Senior Consultant
Cap Gemini Ernst & Young
03.2002 - 10.2003
Consultant
PwC Consulting
11.1998 - 02.2002
Business Analyst
Federated Systems Group
10.1997 - 10.1998
Technical Support Representative
Ceridian
11.1996 - 10.1997
Client Support Representative
The Southern Company
01.1994 - 11.1996
Payroll Manager
Turner Broadcasting
01.1991 - 07.1993
Bachelor of Science -
Alabama State University