Debra Feathers
Unicoi
Summary
Dynamic customer service professional with a proven track record at Food Lion, excelling in problem-solving and time management. Successfully enhanced customer satisfaction through innovative floral arrangements and effective training programs. Strong multitasking abilities and a commitment to quality care, fostering positive relationships in diverse environments.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Food Lion
03.2025 - Current
- Assisted team members in resolving customer inquiries and issues effectively.
- Learned company policies and procedures to provide accurate information to customers.
- Adapted quickly to new software systems for tracking customer interactions.
Floral Department Manager
Ingles Supermarket
09.2023 - 03.2025
- Managed floral deportment by overseeing inventory control, ensuring freshness and quality of products, merchandising,
- Assisted customers in selecting appropriate floral arrangements for various occasions to maintain quality customer service
- Coordinated delivery schedules to optimize workflow and enhance customer satisfaction.
Floral Department Manager
Food City
08.2021 - 09.2023
- Ensured visual consistency across all displays within the department by adhering to company branding standards.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
- Work in Customer service in the front end
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
- Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
- Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
Caregiver
Public Partnerships
02.2014 - 08.2018
- Assisted clients with daily living activities to ensure comfort and safety.
- Administered medication according to prescribed schedules, enhancing adherence to treatment plans.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Monitored client health conditions, reporting changes to nursing staff promptly for timely interventions.
- Provided companionship and emotional support, fostering positive relationships with clients and families.
Education
License To Cut Hair -
Barton"s School of Cosmetology
Kingsport, TN10-1994
High School Diploma -
Sullivan South High School
Kingsport, TN05-1989
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Food Lion
03.2025 - Current
Floral Department Manager
Ingles Supermarket
09.2023 - 03.2025
Floral Department Manager
Food City
08.2021 - 09.2023
Caregiver
Public Partnerships
02.2014 - 08.2018
License To Cut Hair -
Barton"s School of Cosmetology
High School Diploma -
Sullivan South High School
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