Debra Finnie
Virginia Beach,VA
Summary
Summary Statement Motivated Customer Service specialist with over 15 years of retail experience in a fast-paced, team focused environment. Customer Service professional seeking a management role, and skilled in training staffs and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
15
15
years of professional experience
Work History
Deli Worker
Kroger
Rideshare Driver
Uber/Lyft
08.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Recognized by corporate as top revenue-producer for Location.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Adhered to tight schedule and met departure and arrival deadlines.
Senior Benefits
Insurance, North American
09.2014 - Current
- Answered an average of 50 calls per day, addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone
- Built long-term customer relationships and advised customers on purchases.
Server/Trainer
Waffle House Restaurant
03.2016 - 03.2018
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Observed participants and provided corrective measures for skill improvement.
Shift Manager / Customer Service Manager
Wawa
08.2008 - 09.2014
- Earned Management Trust by serving as key holder, responsibly opening and closing store
- Provided an elevated customer experience to generate a loyal clientele
- Bagged, boxed, or gift wrapped sold merchandise per customers request
- Assisted customers with food selection, inquiries and order customization requests
- Ensured Superior customer experience by addressing customer concerns, demonstrating empathy and resoling problems on the spot
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of stock room and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Operated a POS system to itemize and complete an average of 500 customer purchases
- Participated in physical inventor counts every week
- Replenished supplies, bags and other materials at each cash wrap
Education
Associates of Applied Science - Business Administration, Business Management
Tidewater Community College
1999
Skills
- Trusted Key Holder POS Systems expert
- Exceptional Communication Skills Strong client relations
- Creative problem solver Quick learner
- Aptitude for training and development Cash flow management
- Knowledge of Local and State health laws
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Rideshare Driver
Uber/Lyft
08.2018 - Current
Server/Trainer
Waffle House Restaurant
03.2016 - 03.2018
Senior Benefits
Insurance, North American
09.2014 - Current
Shift Manager / Customer Service Manager
Wawa
08.2008 - 09.2014
Deli Worker
Kroger
Associates of Applied Science - Business Administration, Business Management
Tidewater Community College
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