Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Customer Service RepresentativeWork Type
Part TimeLocation Preference
On-SiteLocation: Lubbock, TX, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Debra Forbs-White
Lubbock,TX
Work Preference
Summary
Dynamic Senior Account Executive at Marsh & McLennan with a proven track record in client relationship management and sales quota achievement. Expert in negotiating complex insurance contracts and fostering collaboration across teams to deliver tailored solutions, driving client satisfaction and retention while identifying growth opportunities in competitive markets.
Overview
50
50
years of professional experience
1
1
Certification
1
1
Agents License Insurance Louisiana over 25 years
Work History
Senior Account Executive
Marsh & McLennan
Lubbock, TX
08.2005 - Current
- Cultivated and sustained robust client relationships to enhance satisfaction and retention.
- Facilitated collaboration with cross-functional teams to customize insurance solutions that address client requirements.
- Evaluated market trends to uncover growth opportunities and enhance strategic positioning within accounts.
- Facilitated negotiations on complex insurance contracts, enhancing terms for clients and organization.
Licensed Insurance Agent
Allstate Corp
Harvey, LA
06.1987 - 08.2006
- Guided clients in selecting appropriate insurance policies based on individual needs and preferences.
- Educated clients on policy benefits, terms, and claims processes to enhance understanding and satisfaction.
- Managed client relationships, fostering trust and loyalty through exceptional service and support.
- Analyzed market trends to identify opportunities for product offerings and improve competitive positioning.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Met with customers to provide information about available products and policies.
- Monitored industry trends to stay current on emerging risks, allowing proactive identification of potential gaps in client coverage.
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
High School Diploma -
Saint Joseph High School
New Orleans, LA05.1973
Skills
Client relationship management
Relationship building
Team collaboration
Sales quota achievement
Certification
Texas Insurance License 20 years and 18 years license in Louisiana. Property and Casualty Insurance. Now grandfather in state of Texas
Timeline
Senior Account Executive
Marsh & McLennan
08.2005 - Current
Licensed Insurance Agent
Allstate Corp
06.1987 - 08.2006
High School Diploma -
Saint Joseph High School