Debra Fortosis

Founded and managed Elite Family Care, LLC in an effort to help families find quality Child care for their children. Matched full time and part time nannies to meet the needs of the family, and provided babysitters to both local and vacationing families.

• Built the business from the ground up to include logo, website, office site, advertising, social media, customer retention by building relationships, and most importantly providing outstanding customer service.
• Recruited, hired and trained team members.
• Managed day-to-day business operations.
• Developed and implemented marketing strategies to generate new families and increase sales and profit margins.
• Interacted well with families to build connections and nurture relationships.

In my role as a National Account Manager with U.S. Info-Comm, Inc. I was responsible for managing existing customer relationships as well as developing new customer relationships. U.S. Info-Comm, Inc. is a leading provider of support and deployment services for the enterprise voice and data equipment market. From maintaining legacy telecommunications equipment to bridging the gap between legacy and newer converged solutions, we brought immediate value to our customers through the services we provided. My goal as a National Account Manager was to become a trusted resource in this fast paced industry.

• Met with customers to give sales presentations, negotiate contracts and promote services.
• Negotiated and closed agreements with large customers.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.