DEBRA FREEMAN

Process daily orders, production sheets, and time cards. Handle all purchasing, invoicing and collections. Order entry and customer contact via phones and email.

• Assign returns with return authorization numbers; process incoming returns, including physical inspection of unit, processing paperwork, and updating database; process repaired units returning to customer, including final inspection, paperwork, and updating database; heavy data entry; customer interaction.

• Handled all documentation post shipment; heavy phone contact with physician offices and patients pertaining to necessary documentation; all posting of required documentation, faxing and mailing of forms, and all follow up contact.

• Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the office manager/customer service representative.
• Coordinated travel arrangements, maintained database and ensured the delivery of premium service to customers/clients.
• Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
• Highlights: Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new employees as well as customer mailers.
• Established strong relationships to gain support and effectively achieve results.
• Helped coordinate dozens of office activities and fund-raising events.
• Entrusted to manage the sales office when the regional sales manager was on the road.
• Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official office correspondence.
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
• Helped support the sales team in providing excellent customer service (quoting, order entry, problem solving, and tracking late or lost orders).