Debra Giordano
Valrico,FL
Summary
Adaptable customer service and sales professional with experience supporting account needs, resolving issues, and guiding clients through applications and purchase paperwork. Strong skills in active listening, calm problem-solving, and team collaboration. Focused on improving customer satisfaction, retention, and sales growth.
Overview
16
16
years of professional experience
Work History
Inbound Sales-DRC
Liberty Mutual Insurance
Tampa, Florida
06.2018 - Current
- Recognized and promoted cross-selling opportunities for additional products and services, enhancing client engagement.
- Assisted clients in completing online applications and purchase paperwork, ensuring a smooth onboarding experience.
- Provided polite, professional support to customers with sales and service needs.
- Facilitated collaboration among diverse coworker groups to achieve goals and address product and service issues.
- Transitioned from billing to service retention and sales roles in a rapid timeframe.
International Customer Service Agent
UPS/Alorica
Tampa, Florida
02.2014 - 06.2018
- Assisted UPS customers with shipment tracking and delivery inquiries, enhancing customer experience.
- Resolved account issues by following Alorica customer service protocols and scripts, ensuring customer satisfaction.
- Shared shipping updates with customers by phone and email.
- Delivered effective support to address customer concerns, contributing to improved satisfaction.
- Helped train new employees to support faster onboarding.
- Pulled timely reports to review order data and update the system with latest information.
Workplace Banker
PNC Bank, Pittsburgh National Corporation Bank
Brandon, Florida
02.2011 - 02.2014
- Traveled through multiple counties in FL to present Workplace Banking products to various business throughout FL.
- Conducted onsite presentations and tabling events to promote PNC Workplace Banking accounts to partnered businesses.
- Participated in many community events for promotion on PNC products and networking for prospect businesses.
- Supported over 19 branches of PNC locations.
Education
High School Diploma -
Old Mill Sr High
Glen Burnie, MD05-1986
Some College (No Degree) - Nursing
Anne Arundel Community College
Pasadena, MDSkills
- Customer account management
- Salesforce CRM
- Order processing
- Billing reconciliation
- Cross selling
- Customer retention
- Effective communication
- Conflict resolution
- Attention to detail
- Active listening
- Team collaboration
- Calm under pressure
- Multitasking
- Computer skills
Accomplishments
- Circle of Excellence for Liberty Mutual Insurance 2023
Timeline
Inbound Sales-DRC
Liberty Mutual Insurance
06.2018 - Current
International Customer Service Agent
UPS/Alorica
02.2014 - 06.2018
Workplace Banker
PNC Bank, Pittsburgh National Corporation Bank
02.2011 - 02.2014
High School Diploma -
Old Mill Sr High
Some College (No Degree) - Nursing
Anne Arundel Community College