Debra Gordon
Kinston,NC
Summary
Results-oriented professional with a strong educational foundation and a commitment to continuous learning. Focused on leveraging skills in collaborative environments to drive team success and foster growth. Known for a proactive approach to problem-solving and a dedication to achieving industry excellence.
Overview
19
19
years of professional experience
Work History
Key Holder
Dollar General
Kinston, NC
04.2026 - 08.2026
- Managed shifts from 8am to 10pm, overseeing daily operations and ensuring completion of managerial duties. I do freight, supervise a shift, and make sure that duties are fulfilled that the store manager wants to be done. I processed vendor check-ins upon arrival and put their invoice with the invoice that is printed in the store. I updated price changes and verified pricing accuracy throughout the store. I have completed planograms to help the store manager out.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and inventory management.
- Oversaw cash handling procedures, maintaining accurate financial records and deposits.
Merchanding Service Associate-Seasonal
Lowes Home Improvement
Kinston, NC
02.2026 - 05.2026
- Achieved efficient workflow by delivering consistent support during morning hours. Enhanced garden center aesthetics through diligent plant watering. Optimized merchandising by executing precise planogram compliance.
- Addressed customer inquiries effectively, contributing to a seamless and enjoyable shopping environment.
- Demonstrated expertise in inventory and store layout to assist customers in making informed product selections.
- Implemented strategies with team members to maintain optimal store organization and cleanliness.
Assistant Manager
Family Dollar
Raleigh, NC
01.2026 - 02.2026
- Implemented cash handling procedures to maintain accuracy and accountability in daily transactions.
- Directed daily operations, fostering an efficient workflow while ensuring adherence to established company policies.
- Guided staff through comprehensive training on customer service excellence and adherence to operational standards.
- Streamlined inventory management processes, resulting in improved accuracy and a reduction in stock discrepancies.
Crew Leader/Certified Flagger
Wright of NC
Durham, NC
11.2024 - 01.2026
- Led crew of 2-3 members, ensuring proper zone setup for daily projects. Coordinated safety compliance for Duke Power projects with subcontractors. I am certified through ATSSA, DOT Installer, and Site 2020.
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained and mentored team members on effective workflow processes and equipment usage.
- Coordinated scheduling and task assignments to optimize crew efficiency and productivity.
Certified Flagger
Flaggerforce
Winston Salem, NC
10.2024 - 11.2024
- Managed job site flagging to direct traffic and enhance worker safety. Maintained ATSSA certification for 4 years, demonstrating commitment to industry standards.
- Safeguarded work zones by efficiently directing traffic and ensuring compliance with safety protocols.
- Communicated clearly with team members to coordinate safe operations and minimize disruptions.
- Monitored construction sites for hazards, implementing corrective measures to enhance safety standards.
Cashier
Food Lion
Locust, NC
06.2024 - 10.2024
- Oversaw processing of customer transactions and coordinated collection of shopping carts from parking area to maintain operational flow.
- Managed and optimized transaction operations, maintaining accuracy and efficiency under pressure in a busy retail atmosphere.
- Monitored cash register transactions and reconciled daily cash drawers for precise financial records.
- Addressed customer inquiries effectively, contributing to a positive and seamless shopping experience.
Assistant Manager
Dollar Tree
Matthews, NC
09.2023 - 05.2024
- Improved customer satisfaction by streamlining checkout experiences and resolving issues promptly. Enhanced product accessibility through effective inventory placement strategies during night shifts. Contributed to operational efficiency by assisting in cash register management when needed.
- Managed operational workflows to enhance store efficiency and improve overall customer experience.
- Guided staff in mastering effective merchandising techniques and efficient inventory management practices.
- Identified key trends through sales data analysis, leading to the development of targeted promotional strategies.
volunteer/first responder
New Salem VFD
Marshville, NC
12.2020 - 12.2023
- Coordinated incoming call operations according to C-COM dispatch protocols, optimizing availability for service requests.
- Managed emergency call responses, facilitating immediate support and effective intervention during critical incidents.
- Provided immediate care through first aid and life-saving techniques, prioritizing the health and safety of injured individuals.
- Orchestrated teamwork to ensure effective execution of rescue operations under high-pressure conditions.
Part-time Sales Associate Lead
Dollar General
Marshville, NC
08.2023 - 09.2023
- Optimized shelf layout for merchandise to ensure convenient access for customers.
- Guided customers in finding desired products and ensured a high-quality shopping experience through attentive service.
- Implemented inventory control measures through consistent stock assessments and strategic organization of merchandise displays.
- Oversaw transaction processing at cash register, emphasizing efficiency and precision in cash management.
seasonal tax preparer
Jackson Hewitt Tax service
Albemarle, NC
10.2019 - 02.2020
- Conducted detailed tax preparation for Walmart office, facilitating timely and efficient financial reporting.
- Conducted thorough preparation and timely filing of federal and state tax returns, facilitating accurate financial reporting for clients.
- Analyzed client documents for precision, guaranteeing alignment with established tax regulatory requirements.
- Provided comprehensive education on tax deductions and credits, ensuring clients maximize their refunds.
Substitute Teacher
Cabarrus County Schools
Concord, NC
08.2012 - 01.2016
- Adapted to diverse classroom environments by stepping in for teachers as needed, maintaining educational continuity throughout the school day.
- Evaluated and delivered dynamic lessons to various student groups, maintaining compliance with established curriculum standards.
- Assessed classroom dynamics and adjusted instructional methods to effectively support each student's unique learning style.
- Engaged with instructional staff to formulate effective lesson plans and tailor learning materials to meet student needs.
Co-owner
BGL Lawn Care
Concord, NC
08.2007 - 08.2012
- Assisted in overseeing business functions to ensure smooth operations. and managed 5 employees with my husband at the time. I did payroll and all the office paperwork and sent pictures to the company that we were contracted through.
- Developed and implemented efficient scheduling processes for lawn care services.
- Managed procurement of high-quality equipment and materials to enhance service delivery.
- Oversaw daily operations, ensuring timely completion of landscaping projects.
Education
Associate of Science - Emergency Medical Responder
Montgomery Community College
Troy04-2023
Associate of Science - Medical Assisting
Ashworth College
Norcross09-2018
Associate of Science - Medical Billing & Coding
Distance Learning
Tampa, FL04-2017
Associate of Science - Accounting
Strayer University
Concord03-2013
Skills
- Cash handling
- Cash accuracy
- Bank deposits
- Inventory accuracy
- Customer service
- Training and mentoring
- Store maintenance
- Workplace safety
Timeline
Key Holder
Dollar General
04.2026 - 08.2026
Merchanding Service Associate-Seasonal
Lowes Home Improvement
02.2026 - 05.2026
Assistant Manager
Family Dollar
01.2026 - 02.2026
Crew Leader/Certified Flagger
Wright of NC
11.2024 - 01.2026
Certified Flagger
Flaggerforce
10.2024 - 11.2024
Cashier
Food Lion
06.2024 - 10.2024
Assistant Manager
Dollar Tree
09.2023 - 05.2024
Part-time Sales Associate Lead
Dollar General
08.2023 - 09.2023
volunteer/first responder
New Salem VFD
12.2020 - 12.2023
seasonal tax preparer
Jackson Hewitt Tax service
10.2019 - 02.2020
Substitute Teacher
Cabarrus County Schools
08.2012 - 01.2016
Co-owner
BGL Lawn Care
08.2007 - 08.2012
Associate of Science - Emergency Medical Responder
Montgomery Community College
Associate of Science - Medical Assisting
Ashworth College
Associate of Science - Medical Billing & Coding
Distance Learning
Associate of Science - Accounting
Strayer University