Debra Harris
Sacramento,CA
Summary
Skilled lease-up property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
9
9
years of professional experience
Work History
Temp Lease Up Community Dir.
FPI Management
Sacramento, CA
09.2023 - Current
- 186 unit high rise complex with 6,000sqft of retail space
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Saved money by operating community within budget.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Compiled reports on website traffic, conversions, and other metrics.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Monitored online conversations and provided constructive feedback.
- Exercised direct supervision over property staff.
- Collected monthly assessments, rental fees, deposits and payments.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Used Yardi and OnSite to track expenses and produce reports.
- Compiled and conveyed operational and financial data to regional manager.
- Set monthly goals for leasing team with rewarding incentives for reaching them
- Trained leasing staff on electronic screening and processing files
- Review and submit invoices for PM to process
- Achieved 80% leased occupancy within 2 months of becoming temporary CD
Lease-Up Assistant Community Director
FPI Management
Sacramento, CA
01.2023 - 09.2023
- Handled administrative tasks like preparing new contracts and managing month-end closing process.
- Managed 186-unit high rise property, including collecting rent, assigning maintenance and recommending evictions.
- Walked through properties to check for violations.
- Generated and filed accounts payable invoices with corporate office.
- Cultivated and deepened relationships between facility, residents, family members and community groups.
- Created and executed fun and interesting resident and facility events.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Conducted tours of vacancies with prospective tenants.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled security deposit refunds.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Proficient in Yardi and On-Site
Lease-Up Leasing Manager/ Temp Assistant Com. Dir.
FPI Management
Sacramento, CA
07.2021 - 01.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implemented a new hire onboarding process to improve training for Leasing Consultants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Leads morning huddles, assign's targets and proactively provides follow up on assigned goals, achieving 100% of forecasted targets.
- Encouraged prospective tenants to fill out applications after property tours.
- Received national recognition for top leasing agent in the company for Q3 and Q4.
- Facilitates weekly conference calls to discuss best practices in regards to property performance gaps; Meeting with leasing agents to strategize better leasing tactics.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Established occupancy growth by 50% month over month resulting in increased stabilization of 405 unit property.
- Handled administrative tasks like preparing new contracts and managing month-end closing process.
- Managed 405-unit garden style property, including collecting rent, assigning maintenance and recommending evictions.
- Generated and filed accounts payable invoices with corporate office.
- Created and executed fun and interesting resident and facility events.
- Used Yardi and On-Site to track expenses and produce reports.
Corporate Sales Manager
Marriott International, Inc.
The Woodlands, TX
05.2019 - 06.2020
- Made and changed room assignments according to guest requirements.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked monthly sales to generate reports for business development planning.
Events/Sales Administrative Assistant
Hyatt Regency
Houston, TX
01.2017 - 05.2019
- 1,000 Room Property with 71,000 sq. ft. of flexible meeting space and 28,000 sq. ft.of refined ballroom space.
- First person of contact with clients regarding potential events.
- Set appointments with clients
- Managing Group Files.
- Corresponding with clients vie email/phone while managers are away from the office
- Submitting a group detail report prior to arrival.
- Responding to leads.
- Communicating with each department upon groups arrival, to ensure smooth delivery of service.
- Networking/Prospecting new clientele.
- Assisting guests with group reservations.
- Schedule site tours to view property and secure business.
Opening Front Office Supervisor
Marriott Downtown Houston Triplex
Houston, TX
12.2014 - 01.2017
- 530 room property
- Train and develop front desk staff.
- Verify all group accounts and set direct bills in Marriott system
- Handles all billing and service recovery opportunities upon departure
- Leads a team of five to ten GSR's
- Review all arrivals ,special request and OTA's for the day
- Assist FOM by making sure front office meets all staffing and budgeting needs.
- Please every single guest every single time
- Kept close eye on front desk to promptly address and resolve issues.
- Created schedule of front office workers.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Education
Bachelor of Business Administration - Business Communications
Texas Southern University
Houston, TX05.2016
High School Diploma - College Prep
Sacramento Charter High School
2010
Skills
- Exceptional guest relations skills
- Exceptional communicator
- Customer service survey
- Superb interpersonal skills
- Conflict resolution
- Sales and marketing aptitude
- Property tours
- Application processing
- New construction/ Lease-Up
- Fair housing mandates
- Department planning
- Maintaining occupancy levels
- Proficiency in Yardi and Onsite
- Leading meetings
- Background in lease management
Accomplishments
- Developed relationships with several new clients and typically exceeded sales goals by 70%
References
References available upon request.
Timeline
Temp Lease Up Community Dir.
FPI Management
09.2023 - Current
Lease-Up Assistant Community Director
FPI Management
01.2023 - 09.2023
Lease-Up Leasing Manager/ Temp Assistant Com. Dir.
FPI Management
07.2021 - 01.2023
Corporate Sales Manager
Marriott International, Inc.
05.2019 - 06.2020
Events/Sales Administrative Assistant
Hyatt Regency
01.2017 - 05.2019
Opening Front Office Supervisor
Marriott Downtown Houston Triplex
12.2014 - 01.2017
Bachelor of Business Administration - Business Communications
Texas Southern University
High School Diploma - College Prep
Sacramento Charter High School