Debra Hoffman
Anniston,Alabama
Summary
Dynamic Area Supervisor at Ross Dress for Less, recognized for enhancing operational efficiency and team productivity. Expert in task delegation and customer service management, successfully implemented safety protocols and marketing strategies that propelled market share ahead of competitors. Committed to fostering a positive work culture while maintaining high standards across multiple locations.
Overview
3
3
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
11.2022 - Current
- Assisted in training new staff on operational procedures and safety protocols.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Monitored compliance with company policies to ensure a safe working environment.
- Contributed to team meetings by sharing observations and suggestions for process improvements.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Operational efficiency
- Project management
- Project planning
- Sales tracking
- Brand awareness
- Risk management
- Directing workers
- Superior work ethic
- Problem anticipation and resolution
- Cash handling and reconciliation
- Adaptable to changing demands
- Flexible work schedule
- Customer service management
- Retail operations
- Merchandise promotion and display
Timeline
Area Supervisor
Ross Dress for Less
11.2022 - Current