Debra Jones

Groesbeck,TX

Summary

Skilled in compliance monitoring and supportive leadership, I enhanced team productivity and guest satisfaction at Amazon Fulfillment Centers. By implementing lean efficiency techniques and strategic work distribution, I drove significant workflow enhancements and resolved critical process issues, fostering a culture of continuous improvement and operational excellence.

Overview

years of professional experience

Work History

Process Assistant

Amazon 3 Fulfillment Center

08.2022 - 01.2025

Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Identified and resolved process issues to drive optimal workflow and business growth.
Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Ambassador, Guest Services

Amazon 2 Fulfillment Center

08.2021 - 08.2022

Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Implemented customer feedback system to continuously improve service quality and address issues effectively.
Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
Coordinated transportation arrangements for guests, streamlining their travel experience and increasing convenience.

Education

Culinary Arts- Dietary Managers Certification

Texas State Technical College, Waco, TX

11-2022

Awarded-Exceptional Plating-Attention to detail
Perfect Attendance Award

Skills

Compliance Monitoring
Workflow Enhancement
Strategic Work Distribution
Supportive Leadership Management

Monitoring Effectiveness
Attendance Tracking
Effective Process Documentation
Lean Efficiency Techniques

Safety as in 5s rezoning

Safety in 5s rezoning, I allocated safe spaces for uncompromised safety at work stations, rezoning for adequate and safe spaces for palletizing

and restocking.

Timeline

Process Assistant - Amazon 3 Fulfillment Center

08.2022 - 01.2025

Ambassador, Guest Services - Amazon 2 Fulfillment Center