Debra Kent
BRG-Hospitality, LLC
Chalmette,LA
27
years of professional experience
Dedicated Human Resources professional offering over twenty years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, and employment law compliance. Strong leader with proven problem solving and conflict resolution skills. Understanding HR Generalist adept at managing wide range of employee relations issues. Expertise in problem solving and mediation. Hard-working Human Resources leader highly efficient in time-critical situations. Skillfully prioritize and manages all aspects of payroll processing and benefits administration. Personable Manager successful at helping new employees adjust to company culture and feel valued in new roles.
Work History
Human Resources Generalist/Recruiter
7 Years- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Collaborated with management of discrimination complaints to facilitate risk mitigation.
- Assisted in creating and enforcing HR policies and procedures across organization.
- Assisted in the design and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and other types policies such as harassment, etc.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Conducted employment verification and investigations.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
- Ensured that vendors received timely enrollment information, changes and terminations.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
- Explained and administered benefits including medical, dental, life insurance, and disability.
- Entered and maintained benefit information on HRIS for all tracking systems.
Human Resources Generalist/Executive Administrative Assistant
10 Years 3 Months- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Oversaw all HR needs for over 700-employee operation across twenty (20) locations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collaborated with management of discrimination complaints to facilitate risk mitigation.
Office Manager/Medical Assistant
6 Years 1 Month- Performed billing, collection and reporting functions for office.
- Handled all incoming business and client requests for information.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Coordinated and maintained impressive office organization to keep facility efficient, organized and professional.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Education
High School Diploma
Skills
Recruitment
Compensation and benefits
Conflict resolution
Team building
HR management
Employee recruitment
Report generation
New employee orientations
Knowledgeable in all HR Systems
File and records management
Termination procedures
Benefits and compensation
FMLA comprehension
Employee relations
In-depth knowledge of HR Compliance
Organizational Development
ADP Workforce Now
Team Leadership
Insurance Knowledge
Claims Knowledge
Timeline
Human Resources Generalist/Recruiter
BRG-Hospitality, LLC
10.2019 - CurrentRead More
Human Resources Generalist/Executive Administrative Assistant
Creole Cuisine Restaurant Concepts
12.2007 - 03.2018Read More
Office Manager/Medical Assistant
Dr. David A Myers
01.2000 - 02.2006Read More
Academy of The Holy Angels
High School Diploma
Read More