Debra Kolatosz
Largo,FL
Summary
Adept at enhancing patient experiences and streamlining appointment management, I leveraged my expertise in HIPAA compliance and insurance verification at Optum, United Health Group. My approach combines strong patient scheduling abilities with compassionate care, significantly improving office efficiency and patient satisfaction. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Front Desk Medical Receptionist
Optum, United Health Group
Tampa, FL
04.2010 - 08.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
CNA/HHA/Medical Records
Hospice of the Florida Suncoast
St Petersburg, FL
01.2004 - 02.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Education
PTEC
St Petersburg,FL 06.2003 - 05.2003
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Telephone Etiquette
- Electronic Medical Records
- Customer Service
- Adaptable and Flexible
- Organization and Time Management
- Flexible Schedule
- Problem-Solving
- Equipment Troubleshooting and Maintenance
Timeline
Front Desk Medical Receptionist
Optum, United Health Group
04.2010 - 08.2022
CNA/HHA/Medical Records
Hospice of the Florida Suncoast
01.2004 - 02.2009
PTEC
06.2003 - 05.2003